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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Paid Time Off
Health Insurance
Dental Insurance
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
Dreamscape Hospitality is a prominent hospitality company known for managing a diverse portfolio of hotels that emphasize exceptional guest experiences, operational excellence, and innovative service delivery. The company is dedicated to maintaining high standards across its properties while fostering a dynamic work environment that encourages growth and professionalism. Dreamscape Hospitality’s commitment to quality service and operational efficiency has earned it a distinguished reputation in the hotel industry, attracting talented professionals driven to contribute to its continued success.
The role of Area Front Office Manager at Dreamscape Hospitality involves leading and overseeing the front office operations across multiple hotel properties.... Show More
The role of Area Front Office Manager at Dreamscape Hospitality involves leading and overseeing the front office operations across multiple hotel properties.... Show More
Job Requirements
- 5+ years of front office experience in the hotel industry
- At least 2 years in a leadership role
- Prior experience overseeing multi-property operations is highly desirable
- Proficiency in property management systems
- Strong communication, leadership, and organizational skills
- Availability to work flexible hours, including weekends and holidays
- Bachelor’s degree in hospitality management or related field preferred
- Ability to stand or sit for extended periods
- Ability to lift and carry items up to 25 pounds
- Ability to handle repetitive tasks
Job Qualifications
- 5+ years of front office experience in the hotel industry, with at least 2 years in a leadership role
- Prior experience overseeing multi-property operations is highly desirable
- Proficiency in property management systems (e.g., Mews, Opera, OnQ, or similar)
- Strong communication, leadership, and organizational skills
- Availability to work flexible hours, including weekends and holidays
- Bachelor’s degree in hospitality management or related field preferred
- Ability to stand or sit for extended periods
- Ability to lift and carry items up to 25 pounds
- Ability to handle repetitive tasks
Job Duties
- Oversee and standardize front office procedures and guest service delivery across both hotels
- Ensure smooth check-in/check-out processes, reservations handling, and billing accuracy
- Monitor front desk systems and ensure accuracy in guest profiles, folios, and financial reporting
- Collaborate with housekeeping and other departments to optimize room readiness and guest satisfaction
- Supervise, train, and support supervisors and front desk agents at both locations
- Create and manage staffing schedules to ensure appropriate coverage and labor efficiency
- Develop performance goals and conduct evaluations for team members
- Foster a culture of service excellence, teamwork, and continuous improvement
- Monitor guest satisfaction scores, reviews, and feedback across both properties
- Proactively resolve guest issues and complaints, escalating when necessary
- Implement service recovery strategies and ensure follow-up for VIPs and loyal guests
- Champion loyalty program enrollment and guest engagement initiatives
- Ensure adherence to revenue management practices and upselling programs
- Assist with budgeting, forecasting, and payroll control for the front office departments
- Track and analyze key performance indicators including average rate, occupancy, and upsell conversion
- Oversee front office systems and ensure training and compliance
- Ensure compliance with brand standards, safety policies, and security procedures
- Coordinate night audit processes and reporting across both hotels
- Participate in leadership meetings, presenting front office performance and initiatives
- Coordinate shared resources, policies, and best practices between the two hotels
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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