Area Director of Transient Sales

Orlando, FL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional development opportunities

Employee Discounts

Flexible spending account

Job Description

Concord Hospitality is a leading hospitality management company known for its portfolio of upscale hotels and resorts that deliver exceptional guest experiences. As a company, Concord Hospitality is dedicated to providing a supportive and dynamic work environment where employees are encouraged to grow and excel in the hospitality industry. The company prides itself on fostering a culture that values people as its greatest asset, emphasizes excellence in service, and promotes agility and ownership among its team members. With a strong reputation for operational excellence and a commitment to quality, Concord Hospitality manages multiple hotel properties across various markets, each designed to meet the unique needs of business and leisure travelers alike.

The Business Transient (BT), Consortia Sales, FIT, and Wholesale Sales Manager role at Concord Hospitality is a vital advanced-level sales position within a hotel cluster. This role focuses on developing and managing various sales segments by leveraging both proactive and reactive strategies to drive revenue growth. The position is essential for maintaining long-term corporate and niche market accounts while actively soliciting new transient business accounts to meet and exceed the hotels' financial performance goals. The ideal candidate will have extensive experience in sales, particularly within the hospitality sector, and will exhibit exceptional customer service skills, strong organizational capabilities, and advanced knowledge of sales and marketing tools and processes.

In this role, the sales manager will collaborate closely with the Complex Director of Sales & Marketing and Revenue Management to develop and execute targeted action plans aimed at maximizing market share and revenue in business travel and consortia segments. The position requires a keen understanding of the local competition, occupancy trends, average daily rates, and REVPAR metrics to make data-driven decisions and deliver optimal outcomes. A critical component of the role involves managing quarterly marketing campaigns, organizing events, and maintaining detailed knowledge of the hotels' budgets and sales expenses to ensure campaign profitability.

Further responsibilities include mastering digital sales systems such as Delphi, Envision Sales, Travelclick Agency 360, and Demand 360, enabling the creation of detailed reports and analysis that inform sales strategies. The sales manager must also demonstrate excellent communication skills to relay complex data and sales performance insights effectively to internal stakeholders and clients. This role demands an entrepreneurial spirit, teamwork, and a commitment to continuous personal and professional development through training and career advancement opportunities. The candidate must be ready to comply with company policies and perform any reasonable tasks assigned by management, embodying the company values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.

Job Requirements

Minimum of 5 years sales experience preferably in hospitality industry
business travel experience required
college degree in hospitality or business administration
experience with IHG and Marriott preferred
RFP experience preferred
minimum of two years experience in similar operational area
knowledge of strategic or operational sales to perform job
excellent communication skills in English
ability to work indoors in environmentally controlled conditions
ability to stand and use hands to handle objects and operate computers
ability to maintain composure during high volume and emergency situations
compliance with company and brand guidelines

Job Qualifications

Minimum of 5 years sales experience preferably in hospitality industry
business travel experience required
college degree in hospitality or business administration required
IHG & Marriott experience preferred
RFP experience preferred
experience in corporate sales and high-end leisure travel agencies an advantage
ability to utilize digital sales systems such as Delphi and Travelclick
excellent communication and interpersonal skills
strong analytical and organizational abilities
proficiency in preparing detailed reports and data analysis
knowledge of hotel revenue management metrics

Job Duties

Provide the highest levels of customer service to internal partners and external clients
respond in a quick, timely, and professional manner to all internal partners and external customers
demonstrate excellent time management, self-motivation and proactive planning
satisfactorily maintain existing assigned accounts and work diligently to develop new business
become familiar with the hotels' annual budget and sales expenses and be knowledgeable of occupancy, average rate, and REVPAR goals
become the expert on local and like-branded competitors
work closely with Complex Director of Sales & Marketing and Revenue Management to ensure optimal revenue achievement
develop and execute Sales & Marketing Action plans focusing on Business Travel and Consortia segmentation
consistently attain sales activity and revenue goals including calls, tours, and appointments
learn and use digital sales systems and conceptual sales processes
proficient in key reports such as Travelclick Agency 360 and Demand 360
participate in internal meetings, planning, training, and communications
foster teamwork and embody an entrepreneurial spirit
own career development and participate in training
carry out reasonable requests from Management and comply with company policies