AREA DIRECTOR OF GROUP SALES (THOMPSON AND TOMMIE)

Hyatt is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences through attentive and caring service. With a portfolio of unique and luxurious hotel brands, Hyatt continuously sets the standard in upscale accommodations and memorable stays. This particular opportunity is within the vibrant Austin market, featuring two distinct brands: Thompson Austin and tommie Austin, each offering a unique guest experience tailored to different traveler profiles. Thompson Austin boasts 212 luxury guestrooms and suites, 17 residences, a comprehensive wellness center, multiple acclaimed restaurants, and over 10,000 square feet of versatile event space. Meanwhile, tommie Austin caters to the spirited adventurer, presenting 193 king rooms designed with artful ambiance and a community-centric atmosphere, including a bespoke coffee and wine shop for guests to enjoy a warm and authentic stay. Both hotels are anchored by the dynamic 5th Street Diner and The Royale Room, serving as popular destinations for locals and visitors alike amidst a mixed-use development that includes retail and residential spaces.

The role of Director of Group Sales at Hyatt Austin is an exceptional leadership position ideal for high-performing sales professionals seeking to advance their careers within the hospitality sales arena. Reporting directly to the Director of Sales, Marketing and Events, this senior-level role encompasses managing and leading the sales team while directly overseeing key markets and accounts to drive group revenue growth. It offers the unique chance to strategically sell and orchestrate group business across two dynamic hotel brands, expanding market presence and enhancing revenue streams. The position involves directing the group's business development efforts, including outbound sales strategies, lead management, and client relationship cultivation to maximize revenue generation. Representing both Thompson Austin and tommie Austin at industry events and trade shows is central to this role, positioning the hotels as preferred destinations within the group travel marketplace.

Key responsibilities also include overseeing the sales team's client entertainment and site inspections to ensure alignment with brand standards and conversion success, directing proposal and contracting processes, leading quarterly sales action planning, and championing high-touch client experiences in close collaboration with operations and event planning teams. The Director of Group Sales ensures sales system utilization for pipeline management and growth opportunity identification while spearheading sales strategy sessions and supporting broader marketing initiatives. Mentorship, coaching, and performance management of the group sales team are vital components, alongside managing pivotal accounts to maximize retention and long-term value.

The role requires a comprehensive understanding of group sales and revenue management, including executing strategies to maximize group revenue, negotiating contracts aligned with overall revenue goals, managing room blocks, forecasting accurately, and leveraging revenue management tactics to optimize profitability. Operational collaboration to guarantee flawless event and booking execution, maintaining client communication, and monitoring service delivery underpin the role's day-to-day functions. Leadership responsibilities encompass conducting training, evaluating performance, fostering a culture that reflects Hyatt's service standards, and developing career growth plans for team members. Business development initiatives include prospecting for new clients, maintaining industry relationships, and collaborating with marketing teams to promote the hotels effectively.

Hyatt is committed to supporting its associates with a comprehensive rewards package that includes healthcare options, financial wellness programs like 401(k), employee stock purchase plans, paid holidays and leave, adoption assistance, complimentary and discounted stays at Hyatt locations worldwide, free meals during shifts, and professional development opportunities. This position offers a rewarding career path with significant growth potential, embodying the essence of the Hyatt Touch — delivering exceptional service not only to guests but within the associate experience itself.