Appointment/Registration Receptionist

Kaiser Permanente is a leading healthcare organization known for its commitment to providing high-quality, accessible medical services to communities. As one of the largest integrated healthcare providers, Kaiser Permanente combines clinical excellence with advanced technology and patient-centered care to serve millions of members across the nation. The company is dedicated to fostering an inclusive, respectful, and diverse workplace where employees are valued and supported. The organization offers a wide range of health plans, outpatient clinics, and specialized medical services designed to promote well-being and ensure the best health outcomes for its patients. Kaiser Permanente continuously invests in professional development and innovative healthcare solutions, making it a respected and trusted name in the medical industry. The company's operations span a variety of locations and disciplines, including primary care, specialty care, occupational health, and administrative support services.

This position is based in the Wailuku Weinberg - Occupational Health Department within the Mapunapuna Medical Offices in Honolulu, Hawaii. The role being offered is a full-time, entry-level receptionist and administrative support position with a standard day shift from 8:00 AM to 5:00 PM, Monday through Friday, totaling 40 hours per week. The role is categorized under Administrative and Support Services and requires some travel, approximately 20% of the time. The employment status is regular, and the job aligns with the HL5|UNITE HERE|Local 5 employee group/union affiliation.

The primary responsibility of the Receptionist and Patient Attendance position is to perform a broad range of clerical, receptionist, and patient service duties that ensure smooth operation of the clinic. Under direct supervision, the individual will manage patient interactions, telephone communications, appointment scheduling, and data entry using computerized systems. This includes greeting patients courteously, registering them, verifying health plan eligibility, and helping with health plan coverage inquiries. The receptionist will also handle appointment cancellations and rescheduling, generate patient charts and forms, and keep track of registration supplies.

In addition to routine administrative tasks, this role demands professionalism and strong communication skills, as the receptionist serves as a central contact point for patients, physicians, and clinic staff. The ability to manage multiple tasks efficiently—such as screening calls, maintaining appointment schedules, and compiling reports—is crucial. The position also emphasizes cultural sensitivity and teamwork to ensure all patients receive respectful and effective service. Proficiency in typing (40 words per minute) and knowledge of customer service principles are key requirements to excel in this role.

Overall, this job offers an excellent opportunity for those looking to start or grow their career in healthcare administration. It provides a dynamic work environment where attention to detail, interpersonal skills, and adaptability are highly valued. Working at Kaiser Permanente means contributing to a healthcare system dedicated to improving patient experiences and supporting a healthy community. Moreover, the organization’s equal opportunity stance highlights its commitment to diversity and inclusion, enabling all employees to thrive in their roles and develop professionally within a supportive and ethical workplace culture.