Applebee's General Manager

Millender Center, located at 333 East Jefferson Avenue in Detroit, Michigan, is a prominent dining establishment known for its commitment to exemplary guest service and operational excellence. As part of the TSFR (Schostak Family Restaurants) group, this restaurant upholds a strong reputation for delivering quality food and a welcoming environment, guided by their Core Purpose, Vision, Mission, and Core Values. The Millender Center restaurant is recognized for its strategic location and dedication to community engagement, providing an inviting atmosphere for guests and a dynamic workplace for its TEAM Members. The organization prioritizes leadership development, operational efficiency, and outstanding customer experiences to maintain its status in the competitive hospitality market.

The General Manager (GM) position at Millender Center is a pivotal leadership role tasked with overseeing both the operational and financial performance of the restaurant. Reporting directly to the Area Director, the GM is responsible for managing all aspects of the location, including human capital management of Managers and Hourly TEAM Members. This role demands a leader who exhibits strong leadership qualities as appraised by multiple stakeholders including direct reports and senior management, ensuring alignment with the company roadmap. The General Manager's duties encompass ensuring superior guest services, fostering a positive culture driven by the company’s Vision and Mission, managing complaints efficiently, and maintaining rigorous standards of product quality and presentation.

The GM leads by example in all facets involving service, compliance, safety, and community involvement to enhance the restaurant’s reputation and business results. The position requires complete mastery of operational details such as inventory control, staff scheduling, safety and sanitation protocols, equipment maintenance, and financial accountability. Moreover, the General Manager plays a critical role in recruiting, training, coaching, and developing the team, ensuring optimal staffing and performance while utilizing formal evaluation systems. With a focus on continuous improvement, the GM collaborates with the Area Director to refine systems and service standards that support budget objectives and maximize profitability.

Ideal candidates bring prior experience as an Assistant General Manager or General Manager within a similar restaurant or hospitality chain, complemented by formal management training such as Apple II Management certification. The role requires a Bachelor’s degree or equivalent professional experience in Business, Hospitality, or related fields. Candidates must demonstrate exceptional multitasking under pressure, adaptability to change, and a strong business acumen, including profit and loss responsibility. This position offers a challenging yet rewarding career path for driven leaders passionate about hospitality excellence and team empowerment. It requires hands-on involvement in daily operations with a commitment to maintaining the highest standards in guest experience and operational control.