
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
safety programs
Career development opportunities
Job Description
Kroger is a leading American retail company renowned for its commitment to quality, customer satisfaction, and community involvement. As one of the largest supermarket chains in the United States, Kroger provides a wide range of products, including fresh groceries, household goods, and financial services, all designed to create an exceptional shopping experience for customers. Kroger's core values emphasize respect, honesty, integrity, diversity, inclusion, and safety, fostering a positive environment for both customers and employees alike. The company operates thousands of stores nationwide, offering numerous employment opportunities with a focus on personal growth and delivering outstanding service to the local communities it serves.
The Checker role at Kroger is crucial in creating an outstanding customer experience through exceptional service and operational excellence. This position is designed for individuals who are passionate about helping others and maintaining a welcoming, safe, and clean environment that encourages customers to return. As a Checker, you will be a visible and friendly presence in the front end of the store, engaging with customers by answering questions, providing product information, and swiftly processing transactions. Your responsibilities include promoting trust and respect among associates, adhering to cash handling procedures, and supporting loss prevention efforts. This role requires attention to detail, the ability to handle stressful situations, and effective communication skills. The employment type is typically hourly, and candidates must be at least 18 years old and meet physical demands of the position. By embracing Kroger's core values, the Checker contributes to a positive workplace culture and enhances the overall shopping experience for all customers. This role is a great opportunity for those who enjoy interacting with people and want to contribute to a team-oriented environment while developing valuable retail and customer service skills.
The Checker role at Kroger is crucial in creating an outstanding customer experience through exceptional service and operational excellence. This position is designed for individuals who are passionate about helping others and maintaining a welcoming, safe, and clean environment that encourages customers to return. As a Checker, you will be a visible and friendly presence in the front end of the store, engaging with customers by answering questions, providing product information, and swiftly processing transactions. Your responsibilities include promoting trust and respect among associates, adhering to cash handling procedures, and supporting loss prevention efforts. This role requires attention to detail, the ability to handle stressful situations, and effective communication skills. The employment type is typically hourly, and candidates must be at least 18 years old and meet physical demands of the position. By embracing Kroger's core values, the Checker contributes to a positive workplace culture and enhances the overall shopping experience for all customers. This role is a great opportunity for those who enjoy interacting with people and want to contribute to a team-oriented environment while developing valuable retail and customer service skills.
Job Requirements
- Successfully completed checker training
- ability to handle stressful situations
- effective communication skills
- knowledge of basic math such as counting, addition, and subtraction
- must be able to meet the minimum physical demands of the position
- must be 18 or older
Job Qualifications
- High school diploma or equivalent
- customer service experience
- courtesy clerk experience
- second language speaking, reading and/or writing
Job Duties
- Promote trust and respect among associates
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the store
- gain and maintain knowledge of products sold within the store and be able to respond to questions and make suggestions about products
- responsible for being visible, friendly, and actively greeting, engaging and assisting customers
- process customer transactions through the check lane quickly, accurately, and efficiently
- observe scheduled shift operating hours
- receive accurate payment for merchandise, make change, process checks, credit and debit charges according to proper departmental procedures
- understand the Point of Sale system, and handle various tenders, rain checks, complex loyalty offers, coupons and checkout procedures according to company policy
- record the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad
- understand and adhere to the companys cash handling procedures and work honestly and effectively to control loss
- understand and adhere to guidelines on restricted sale items, such as alcohol, tobacco, fireworks, and videos
- follow procedures to limit shrink such as checking for bottom of basket, scanning all items to ensure proper balance on hand, avoid manual hand rings, and close the loop procedures
- complete transactions in the time allotted to ensure productivity benchmarks are met
- report pricing discrepancies as directed by company policy
- stay current with present, future, seasonal and special ads
- offer and/or mention to customers all company directives such as Kroger Personal Finance, fundraising requests, customer service surveys, fuel points
- keep checkout area clean by wiping down all surfaces
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- notify management of customer or employee accidents
- report all safety risks or issues, and illegal activity, including robbery, theft or fraud
- adhere to all local, state and federal laws, and company guidelines
- ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
- must be able to perform the essential functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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