APD - Rideshare Commercial Claims Auto Physical Damage Adjuster
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $46,000.00 - $84,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
Flexible working hours
Professional Development
Job Description
Liberty Mutual is a leading global insurance company committed to delivering exceptional insurance and financial services to individuals and businesses alike. Established with a foundation of integrity and community focus, Liberty Mutual has consistently grown to become one of the most trusted names in the insurance industry. The company operates across various sectors, including personal and commercial insurance lines, and embraces a culture of innovation, inclusion, and professional development. With a growing presence in multiple locations such as Boston, MA; Westborough, MA; Hoffman Estates, IL; Weatogue, CT; Indianapolis, IN; Plano, TX; Suwanee, GA; Lake Oswego, OR; Las Vegas, NV; and Chandler, AZ, Liberty Mutual offers a hybrid work environment that balances remote flexibility with in-person collaboration. This approach fosters teamwork, innovation, and career growth among employees.
The role of Commercial Insurance Claims Representative at Liberty Mutual is an excellent opportunity for individuals looking to build a career in the dynamic field of insurance claims. This position focuses on reviewing and processing straightforward commercial claims within assigned authority limits while adhering to policy and legal requirements. Liberty Mutual values continuous learning and supports the professional growth of its employees by offering paid insurance education and training. The role involves interacting extensively with insured individuals, claimants, agents, and internal customers to investigate claims, determine coverage, and negotiate settlements. Employees in this position are required to work in a hybrid setting, coming into the office twice a month if they reside within 50 miles of designated office locations. The compensation for this role is competitive and varies based on skills, experience, education, certifications, and location, with potential for progression and additional earnings through commission or bonuses. Liberty Mutual fosters an inclusive culture that values diverse perspectives and provides comprehensive benefits, workplace flexibility, and numerous opportunities for career development. Joining Liberty Mutual means becoming part of a company that prioritizes people, integrity, and making a meaningful impact on customers and communities.
The role of Commercial Insurance Claims Representative at Liberty Mutual is an excellent opportunity for individuals looking to build a career in the dynamic field of insurance claims. This position focuses on reviewing and processing straightforward commercial claims within assigned authority limits while adhering to policy and legal requirements. Liberty Mutual values continuous learning and supports the professional growth of its employees by offering paid insurance education and training. The role involves interacting extensively with insured individuals, claimants, agents, and internal customers to investigate claims, determine coverage, and negotiate settlements. Employees in this position are required to work in a hybrid setting, coming into the office twice a month if they reside within 50 miles of designated office locations. The compensation for this role is competitive and varies based on skills, experience, education, certifications, and location, with potential for progression and additional earnings through commission or bonuses. Liberty Mutual fosters an inclusive culture that values diverse perspectives and provides comprehensive benefits, workplace flexibility, and numerous opportunities for career development. Joining Liberty Mutual means becoming part of a company that prioritizes people, integrity, and making a meaningful impact on customers and communities.
Job Requirements
- High school diploma or equivalent
- 1-2 years of relevant experience
- Strong customer service skills
- Proficiency with technology and multiple systems navigation
- Strong organizational skills
- Effective communication skills
- Ability to obtain required licenses as per state law
Job Qualifications
- Bachelor’s degree preferred
- High school diploma or equivalent required
- 1-2 years of experience
- Claims handling skills preferred
- Strong customer service and technology skills
- Able to navigate multiple systems, strong organizational and communication skills
- License may be required in multiple states by state law
Job Duties
- Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments
- Extensive and timely direct interaction with insureds, claimants, agents and internal customers
- Determines policy coverage through analysis of investigation data and policy terms, notifies agent and insured of coverage or any issues
- Establishes claim reserve requirements and makes adjustments as necessary during the processing of claims
- Determines and negotiates settlement amount for damages claimed within assigned authority limits
- Write simple to moderately complex property damage estimates or review auto damage estimates
- Takes statements when necessary and works with the field appraisal, subrogation, special investigative unit (SIU) as appropriate
- Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases
- Alerts unit leader to the possibility of fraud or subrogation potential for claims being processed
Job Criteria
Experience
No experience required
Job Location
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