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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.50 - $34.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
financial wellness programs
401k
Incentives
Paid Time Off
Career growth opportunities
Inclusive culture
Job Description
Petco is a leading pet specialty retailer that has proudly served pet parents and their beloved companions for more than 60 years. With over 1,500 stores across the United States, Mexico, and Puerto Rico, along with more than 250 Vetco Total Care hospitals and numerous preventive care clinics, Petco is truly where the pets go to find everything they need to live their best lives. Petco not only offers a wide variety of quality pet products such as nutritious meals, engaging toys, and trusted supplies, but it also provides expert support from people who are passionate about pets and understand... Show More
Job Requirements
- High school diploma or GED preferred
- 1+ year of supervisory experience, preferably in a pet retail environment
- Strong knowledge of companion animals, aquatics, and animal care practices
- Excellent communication, organizational, and interpersonal skills
- High focus on customer service and people development
Job Qualifications
- High school diploma or GED preferred
- 1+ year of supervisory experience, preferably in a pet retail environment
- Strong knowledge of companion animals, aquatics, and animal care practices
- Excellent communication, organizational, and interpersonal skills
- High focus on customer service and people development
Job Duties
- Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols
- Complete and oversee hourly animal health checks, wellness cards, and required documentation
- Ensure proper handling, care, and documentation of adoption animals
- Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols
- Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions
- Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards
- Promote a positive culture of teamwork, inclusion, and collaboration
- Lead by example modeling Petco's selling behaviors and customer service expectations
- Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution
- Utilize business insights to analyze trends, identify opportunities, and implement improvement plans
- Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals
- Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle
- Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance
- Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships
- Ensure all animal maintenance tasks are completed according to the Maintenance Task List
- Maintain operational, safety, and regulatory standards at all times
- Achieve high standards of cleanliness, care, and visual presentation in all animal areas
- Process transactions efficiently while delivering a great customer experience
- Monitor sales, margin, and inventory reports to support department performance
- Share product and animal care knowledge to help customers make informed decisions using Petco's selling strategy
- Assist with additional duties as needed to support business needs
- Train, coach, and develop partners in animal care, selling behaviors, and operational routines
- Provide ongoing feedback and support to strengthen partner performance and engagement
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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