ancillary receptionist

Joliet, IL, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $23.00

Benefits

Comprehensive medical, dental, and vision benefits including healthcare navigation assistance

Medical coverage at 100% after deductible when using a Duly provider

$2,625 tuition reimbursement per year

Immediate 401(k) match

16 hours paid volunteer time off

A culture committed to community engagement and social impact

Job Description

The hiring establishment is a multi-specialty medical facility located in Joliet, dedicated to providing high-quality healthcare services across various disciplines. As a part of a comprehensive health network, this facility places a strong emphasis on patient-centered care, ensuring that every patient and visitor receives personalized attention and support from the moment they walk in. The organization is known for its commitment to the community and fostering a culture that encourages continuous learning, collaboration, and professional growth among its staff.

This part-time Medical Receptionist position based in Joliet involves working approximately 20 hours per week. The typical shifts are... Show More

Job Requirements

High school diploma or GED
prefer one year experience in customer service setting, preferably in a medical office
able to type a minimum of 30 wpm strongly preferred
ability to provide excellent customer service and handle complaints effectively
strong organizational skills
excellent verbal communication abilities
ability to multitask efficiently
able to adapt to changing activities
willingness to work part-time with varied hours including Wednesdays and Fridays from 7am to 6pm
ability to maintain confidentiality and professionalism
proficiency or willingness to learn EPIC software and basic Microsoft applications

Job Qualifications

Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
able to type a minimum of 30 wpm strongly preferred
high school diploma or GED
service orientation: capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles
organization: able to provide order and structure to daily processes and work environment
verbal communication: capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
multi-tasking: able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
adaptability: able to be flexible and comfortable in adjusting to changing activities, maintains calm under pressure and is able to think clearly to enhance problem solving
team work: works effectively with others to accomplish objectives and goals, willingly offers assistance to others when the need arises
computer proficiency: ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications

Job Duties

Acknowledges and welcomes patients and visitors
informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
answers general questions about the facility such as location, rest rooms, elevators, hours of operation
ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
as directed, conveys information to patients and/or visitors
assists or calls for assistance with patients with ambulatory difficulties
obtains registration information from patient for input into EPIC
verifies and/or updates demographic and health plan information
checks patients in and out of clinic
provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures
schedules appointments into EPIC according to Practice protocol
conveys schedule changes to appropriate staff
reviews next day’s schedules and as directed, prints out physician schedules in advance of visits
may assist patients with obtaining appointments at other physician and hospital sites and/or schedules lab or radiology testing
pulls patient charts, files information correctly into patient charts, and maintains filing system
prepares charts to clinic and/or Practice specifications
collects copays, cash, check, or credit card payments ensuring patients receive receipts
posts all payments in EPIC
balances daily cash and collections
ensures change drawers and cash are secured and appropriate financial procedures are followed in transferring payments to Corporate
identifies problematic accounts and directs them to the financial counselor or the Customer Service Department
answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff
understands limits of responsibility by not providing medical advice to patients
performs all other duties/responsibilities as assigned

Job Location

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