Amway Grand Plaza Valet Cashier- 3rd Shift

AHC Hospitality is a prominent hospitality company that represents a diverse collection of hotels, restaurants, and resorts, committed to delivering exceptional guest experiences at every interaction. Our properties include notable names such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. We pride ourselves on fostering an environment where our team members can thrive and grow, offering numerous opportunities across various hospitality disciplines. By choosing AHC Hospitality, associates gain access to a supportive workplace culture that values their success as much as the satisfaction of our guests.

This role is designed for individuals seeking a part-time position that requires weekend availability. It offers a range of benefits, including discounted downtown parking, free employee meals, DailyPay access, and discounts on hotel and restaurant services. Our company invests in its team members, providing resources and support to help nurture professional development and personal growth.

The Guest Service Ambassador role at AHC Hospitality is integral to creating memorable first and last impressions for our guests. This position involves greeting and assisting guests as they arrive at the valet motor lobby or main lobby, ensuring their experience is seamless and welcoming. Responsibilities include handling guests’ luggage with care, safely parking their vehicles with a focus on timeliness and security, and attending to any bell service needs promptly and professionally. Maintaining a positive and professional attitude at all times is essential to this role.

In addition to direct guest interaction, ambassadors are responsible for maintaining the cleanliness and orderliness of the airlock and motor lobby areas. Monitoring valet parking equipment and reporting necessary repairs is also a key part of the job. Participation in departmental meetings and adherence to AHC Hospitality’s policies, guest service standards, and operational procedures are mandatory. Ambassadors are encouraged to actively seek opportunities to enhance the guest experience by going above and beyond standard expectations.

The role requires maintaining a thorough understanding of local geography, specifically the Grand Rapids area, to facilitate prompt and efficient vehicle retrieval and parking. Candidates must be capable of performing physically demanding tasks such as lifting large parcels and standing for extended periods. In line with industry best practices, becoming TIPS certified is either required or strongly preferred, supporting responsible management of guest interactions involving alcohol.

Daily responsibilities include monitoring guest arrivals, retrieving vehicles from parking facilities swiftly, maintaining the lobby's cleanliness, supporting hotel green initiatives, and collaborating effectively with other valet personnel. Additional duties may involve setting up guest amenities, conducting shoe shines, and managing confidential guest information with integrity and discretion. This position is vital in ensuring that guests receive the quality of service expected by AHC Hospitality management and our guests, contributing significantly to the company’s reputation for excellence in hospitality.