Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid vacation
Discounted parking
Free Employee Meals
Hotel and restaurant discounts
Job Description
AHC Hospitality is a prominent hospitality company that represents a broad spectrum of hotels, restaurants, and resorts, ranging in style from comfortably casual to lavishly appointed. The company prides itself on providing exceptional guest experiences at every interaction, making every stay, meal, or event memorable and enjoyable. The diverse portfolio under AHC Hospitality includes renowned properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown. These distinguished properties demonstrate the company's commitment to excellence and its role as a significant player in the hospitality industry.
At AHC Hospitality, associates are more than employees; they are part of a family that values growth and success. The company believes that the success of its associates translates directly to the success of the organization. Opportunities abound across their varied properties, providing employees with the chance to find a location that fits their personality and career ambitions. They offer an inclusive environment with comprehensive benefits and the potential for career advancement. The company invests heavily in training and development to ensure every team member is equipped to deliver the highest standards of service.
This role is a full-time position that involves working a combination of first and second shift hours, with open availability preferred, especially on weekends. Employees in this position are eligible for full benefits, including medical, dental, and vision coverage, 401K retirement plans, paid vacation, discounted downtown parking, free meals, and special discounts at hotels and restaurants. This commitment to employee welfare highlights the company’s dedication to creating a supportive work environment.
The role entails fulfilling the daily operations of the Amway Grand Plaza Hotel cafeteria. Responsibilities include guest service, table cleaning, basic food preparation, setup, and serving food. This position aims to create a warm, inviting atmosphere for the hotel’s employees, ensuring an enjoyable dining experience that fosters teamwork and high-quality service. The individual in this role must adhere to guest service standards rigorously and work collaboratively with the restaurant team to maintain excellent service quality at all times.
The job demands attention to detail in maintaining health department standards, including filling out daily temperature logs, rotating food products according to the first-in, first-out method, and managing waste logs. It also requires a friendly, quick service attitude along with the ability to monitor group activities and stay informed about hotel events. The role involves regular cleaning duties, punctuality, communication with management and peers, and a positive, courteous demeanor. Employees must also present themselves professionally, wearing the proper uniform and maintaining neat grooming.
Teamwork, communication, and problem-solving skills are essential, as the role requires addressing guest concerns proactively and managing department issues independently. Employees are expected to maximize productivity throughout their shifts by observing department standards, reducing waste, controlling costs, and contributing ideas to enhance revenue through suggestive selling.
Cleanliness and safety are paramount, including the diligent upkeep of work areas, proper recycling, and adherence to AHC's safety standards. The job encompasses various daily tasks such as setting up the cafeteria, serving guests, maintaining the drink area, clearing dirty dishes, restocking condiments, and performing deep cleaning. Engagement in department meetings and active communication are also important components.
Overall, this position provides an excellent opportunity to build a career within a reputable hospitality company that values its employees and fosters a dynamic and supportive work environment. It suits individuals who are passionate about guest service and eager to contribute to a team that strives for excellence every day.
At AHC Hospitality, associates are more than employees; they are part of a family that values growth and success. The company believes that the success of its associates translates directly to the success of the organization. Opportunities abound across their varied properties, providing employees with the chance to find a location that fits their personality and career ambitions. They offer an inclusive environment with comprehensive benefits and the potential for career advancement. The company invests heavily in training and development to ensure every team member is equipped to deliver the highest standards of service.
This role is a full-time position that involves working a combination of first and second shift hours, with open availability preferred, especially on weekends. Employees in this position are eligible for full benefits, including medical, dental, and vision coverage, 401K retirement plans, paid vacation, discounted downtown parking, free meals, and special discounts at hotels and restaurants. This commitment to employee welfare highlights the company’s dedication to creating a supportive work environment.
The role entails fulfilling the daily operations of the Amway Grand Plaza Hotel cafeteria. Responsibilities include guest service, table cleaning, basic food preparation, setup, and serving food. This position aims to create a warm, inviting atmosphere for the hotel’s employees, ensuring an enjoyable dining experience that fosters teamwork and high-quality service. The individual in this role must adhere to guest service standards rigorously and work collaboratively with the restaurant team to maintain excellent service quality at all times.
The job demands attention to detail in maintaining health department standards, including filling out daily temperature logs, rotating food products according to the first-in, first-out method, and managing waste logs. It also requires a friendly, quick service attitude along with the ability to monitor group activities and stay informed about hotel events. The role involves regular cleaning duties, punctuality, communication with management and peers, and a positive, courteous demeanor. Employees must also present themselves professionally, wearing the proper uniform and maintaining neat grooming.
Teamwork, communication, and problem-solving skills are essential, as the role requires addressing guest concerns proactively and managing department issues independently. Employees are expected to maximize productivity throughout their shifts by observing department standards, reducing waste, controlling costs, and contributing ideas to enhance revenue through suggestive selling.
Cleanliness and safety are paramount, including the diligent upkeep of work areas, proper recycling, and adherence to AHC's safety standards. The job encompasses various daily tasks such as setting up the cafeteria, serving guests, maintaining the drink area, clearing dirty dishes, restocking condiments, and performing deep cleaning. Engagement in department meetings and active communication are also important components.
Overall, this position provides an excellent opportunity to build a career within a reputable hospitality company that values its employees and fosters a dynamic and supportive work environment. It suits individuals who are passionate about guest service and eager to contribute to a team that strives for excellence every day.
Job Requirements
- Must have some guest service experience
- Open availability preferred, weekends required
- Ability to work a combination of 1st and 2nd shift hours
- Must adhere to uniform and grooming standards
- Ability to follow health department standards
- Strong communication skills
- Ability to work well in a team environment
- Must be punctual and reliable
- Ability to perform basic food preparation
- Commitment to upholding safety and cleanliness standards
Job Qualifications
- Must have some guest service experience
Job Duties
- Maintain daily set up and/or breakdown of the restaurant by following daily checklists
- Serving all hotel associates in a friendly and quick manner
- Know each menu item and its ingredients
- Be aware of groups and activities that are going on in the hotel
- Follow and maintain health department standards by filling out daily temp logs, rotate product first in, first out and record/dispose of expired product on the waste logs
- Exceed guest satisfaction and look for ways to provide the best possible service
- Understand all facets of job responsibilities and display the skills necessary to complete tasks
- Complete daily cleaning duties and side work tasks, take pride in their work
- Report to work on time and rarely miss scheduled shifts, correctly follow the department attendance policy
- Participate in department meetings and communicate freely expressing ideas, opinions or views, communicate with management and other staff members
- Display a positive courteous and polite attitude, work well with others
- Take pride in their appearance and report to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed
- Display a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and be productive throughout the entire shift while meeting department standards
- Look for ways to save money by reducing waste and controlling expenses, also try to generate more revenues by offering ideas and suggestive selling to the guest whenever possible
- Keep work area neat and clean, can be found picking up trash in public and back of the house areas of the hotel, know where to recycle items for the department and consistently place them in the appropriate bins and recycling stations
- Follow the AHC safety standards of our hotel
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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