Amway Grand Plaza IDC Server - 2nd Shift

AHC Hospitality is an esteemed hospitality company known for managing a dynamic range of hotels, restaurants, and resorts across various distinguished properties including the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and the Courtyard by Marriott Downtown. This diverse portfolio positions AHC Hospitality as a leading employer in the hospitality sector, offering vibrant career paths that blend exceptional guest service with professional growth. Committed to fostering a supportive work environment, AHC Hospitality invests in employee development, emphasizing that the success of its associates directly contributes to the company's overall excellence and customer satisfaction. As a company, AHC Hospitality is synonymous with quality, professionalism, and commitment to delivering superb hospitality experiences that cater to both large-scale events and intimate dining moments.

The role open at AHC Hospitality is a part-time position focused on the restaurant operations at the Amway Grand Plaza Hotel, specifically targeting the 2nd shift with weekend availability. The position primarily involves guest service, assisting bartenders, table serving, and performing side work essential to daily restaurant functioning. This job offers opportunities to engage with guests in a lively yet professional atmosphere, promoting a teamwork environment that ensures superior service quality. Candidates will experience a workplace culture that values a high level of cleanliness, guest interaction, and operational efficiency, aligning with AHC's guest service standards and health department specifications.

Working in this position, you will gain hands-on experience through cross-training with bartenders, learning full bar service including proper pouring of wines, beers, and mixed drinks. Your awareness of local events will empower you to provide insightful recommendations to guests to enhance their visit. The role requires a vigilant approach to maintaining health and safety standards, including filling out temperature logs, managing inventory through FIFO rotation, and disposing of expired products responsibly. Members are expected to actively resolve guest concerns with urgency and maintain productivity throughout shifts by meeting departmental standards.

The job also involves managing waste to improve cost efficiencies and generating additional revenue through suggestive selling techniques. Cleanliness is a core value with responsibilities including maintaining neat work areas, picking up trash in various hotel zones, and adhering to recycling protocols. Flexibility is key as tasks range from setting up and breaking down the lounge, monitoring drink orders, communicating daily specials, to participating in team and departmental meetings. This position also expects collaboration by keeping open lines of communications with restaurant managers and bartenders to fulfill lounge needs effectively.

The part-time nature of the role allows for discounted downtown parking, complimentary employee meals, DailyPay access, and discounts across the company's hotels and restaurants, making it an attractive opportunity for individuals seeking flexible employment in the hospitality industry. This role at AHC Hospitality not only cultivates essential service skills but also builds a foundation for a sustainable and rewarding career in one of the most guest-centric sectors of the workforce.