Amway Grand Plaza Catering Sales Coordinator

AHC Hospitality is a dynamic and diverse hospitality company that manages a portfolio of distinguished hotels, restaurants, and resorts. From comfortably casual to lavishly appointed properties, AHC Hospitality offers a broad spectrum of experiences tailored to delight guests at every touchpoint. The company is committed to excellence in hospitality, ensuring every guest interaction reflects quality, warmth, and a commitment to service. Their portfolio includes well-known properties such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, each offering unique atmospheres and personalized guest experiences. This variety provides a workplace that can fit different personalities and career goals within the hospitality industry.

At AHC Hospitality, associates are recognized as key contributors to the company’s success, with significant investments made in employee growth and career development. The company fosters a work culture that emphasizes teamwork, professionalism, and continuous learning while providing competitive benefits like medical, dental, and vision insurance, 401K, paid vacation, discounted downtown parking, free employee meals, and various hotel and restaurant discounts. This full-time position requires weekend availability and offers a starting wage of $19.00 per hour.

The Catering Assistant role within AHC Hospitality’s Catering Department is fundamental in supporting Catering Managers to deliver seamless event services. The position involves various administrative and operational responsibilities, including managing inquiries, coordinating contracts, and facilitating site visits. The Catering Assistant will also handle event order documentation, maintain communication lines between event operations teams, and assist with coordinating final event details. This pivotal support role demands a high degree of organization, communication skills, and hospitality knowledge to ensure exceptional experiences for guests and clients.

Additional responsibilities include providing general administrative support, preparing and dispatching reports to relevant departments, attending regular staff meetings, and stepping up to manage client requests in the absence of Catering Managers. The role also requires participation in an aggressive hospitality program designed to greet guests warmly and attentively. The position ensures adherence to hotel policies and procedures, uniform standards, and safety protocols while maintaining a professional demeanor at all times. The Catering Assistant contributes to creating well-organized and guest-focused event environments, fostering goodwill and satisfaction among guests and colleagues alike.

Candidates must be capable of lifting up to 20 pounds, proficient in Microsoft Office and Teams, and preferably experienced with catering software. Familiarity with hotel layouts, products, services, and history is an advantage. Strong written and verbal communication skills are essential, along with qualities such as reliability, organization, professionalism, and attention to detail. The ability to work primarily Monday through Friday from 9:00 am to 5:00 pm, with flexibility to extend hours as needed, is required.

This position typically suits individuals with a high school diploma or GED, with prior experience in catering, conventions, or the hospitality sector being advantageous. A background in hospitality education or a related bachelors program is also preferred. Physical demands of the job include standing, walking, using hands and arms, occasional lifting, and the ability to maintain focus on multiple sensory inputs throughout the workday. By joining AHC Hospitality, associates embark on a rewarding career path with opportunities to grow and succeed within a respected hospitality group committed to excellence and employee success.