American Girl NY - Restaurant Supervisor (Cafe Lead) FT/Benefitted

Mattel is a globally recognized leader in the toy industry, known not only for creating beloved toys but also for pioneering innovative products and immersive experiences that captivate and inspire children worldwide. With a rich heritage grounded in creativity, Mattel is committed to fostering an inclusive work environment where every team member feels valued, respected, and empowered to bring their authentic selves to work. This ethos of inclusivity and collaboration enables the company to harness a diverse range of perspectives, ultimately enhancing its product offerings and strengthening its relationships with partners and suppliers across the globe.

Mattel is currently seeking a Lead Restaurant (Supervisor) to join the full-service restaurant team at the American Girl New York City retail store. This position is a part-time, benefit-eligible role requiring 37.5 hours per week. The salary for this role ranges between $21.00 and $23.00 per hour, commensurate with the candidate's education, skills, and experience. The Lead Restaurant role plays a crucial part in maintaining the high standards of service and operational excellence that the American Girl restaurant is known for.

The Lead Restaurant Supervisor will work closely with the Restaurant Manager to oversee all aspects of daily restaurant operations, ensuring a seamless, engaging dining experience for guests. This role demands a keen ability to thrive in a fast-paced, high-pressure environment while possessing a solid understanding of both front-of-house and back-of-house functions. The successful candidate will be adept at balancing multiple responsibilities, from supervising staff and managing inventory, to maintaining food quality and enforcing safety protocols.

This position involves direct interaction with customers, which requires strong interpersonal skills, diplomacy, and a commitment to customer satisfaction. The Lead Restaurant Supervisor will be responsible for resolving customer and staff issues with grace and professionalism, ensuring that every guest leaves with a positive impression. Additionally, the role is integral to supporting the Restaurant Leadership Team in managing staffing needs, hiring, coaching, and vendor relations.

Moreover, the Lead Restaurant Supervisor will contribute to departmental financial goals by assisting in revenue and expense management. They will also collaborate with store management to deliver unique events and programs that enhance the in-store experience. Given the technological demands of the role, proficiency with restaurant management software such as POS systems, Guestbridge reservations, InfoGenesis, and other related technologies is highly valued.

This opportunity offers a dynamic work environment with a flexible schedule including morning, day, evening shifts, weekends, and holidays. Mattel provides an attractive benefits package including 401(k), dental insurance, health insurance, vision insurance, paid time off, employee discounts, and paid training, supporting both the personal and professional growth of its employees.

By joining Mattel and the American Girl restaurant team, candidates will be part of an iconic brand synonymous with creativity and quality, contributing meaningfully to a team that values innovation and exceptional customer service. This role is ideal for individuals passionate about hospitality, leadership, and contributing to the success of a renowned retail and dining destination in New York City.