Ambulatory Technologist II

The University of Rochester is a distinguished private research university located in Rochester, New York. Renowned for its commitment to Meliora - Ever Better, the University has cultivated a community grounded in shared values such as equity, leadership, integrity, openness, respect, and accountability. These guiding principles drive the University's mission to foster an inclusive environment where all members can thrive academically, socially, and personally. The institution's dedication to innovation and excellence extends across its various schools and centers, including the Warner School of Education, Simon Business School, Eastman School of Music, and notably the School of Nursing.

The School of Nursing at the University of Rochester is dedicated to advancing nursing education, research, and clinical practice. It provides a vibrant learning environment aimed at preparing nurses to deliver high-quality care across diverse settings. The School’s facilities include the School of Nursing Center for Nursing Entrepreneurship, which fosters innovative approaches and community-based healthcare excellence.

The position available is a full-time, regular role based at 1801 E Main Street in Rochester, New York, with scheduled weekly hours of 40 and a compensation range of $19.08 to $25.77 per hour. This position is a 10-month appointment running from September 1st to June 30th, embedded within the School-Based Health Center (SBHC) support staff team. The role combines duties of a Health Clinic Technologist II and an Office Administrative Specialist (OAS), providing essential onsite support for patients presenting to the health center with various healthcare needs.

This role is pivotal in delivering direct medical assistance to Nurse Practitioners and other healthcare providers within the clinic. It involves managing patient information processing tasks encompassing patient reception, greeting, registration, appointment scheduling, medical record maintenance, and telephone communications. Precision and timeliness in data entry into hospital information systems are critical to ensure smooth clinic operations and patient satisfaction.

The SBHC Support Staff member acts as the primary point of contact for patients, effectively coordinating the main desk activities and serving as a frontline problem solver. Handling incoming calls, managing appointments, and greeting walk-in patients are key elements of the position. The role also includes clinical assistance duties such as preparing patients for evaluation, collecting vital signs, performing basic first aid, conducting vision and hearing screenings, and facilitating point-of-care laboratory testing.

Beyond clinical support, responsibilities extend to managing medical records, updating enrollment lists, assisting with fax and document forwarding, and representing the clinic at community outreach events. Proficiency in bilingual English-Spanish communication is highly desirable to provide interpreter services, aiding in enrollment processes and facilitating community engagement.

Under the general supervision of the Manager/Director and attending Nurse Practitioner, incumbents are expected to embody the University’s ICARE values— integrity, compassion, accountability, respect, and excellence—in all responsibilities. Compliance with University, School of Nursing, and SBHC training and competency requirements is mandatory. The role demands a high level of professionalism, excellent communication skills, and an ability to thrive independently in a fast-paced clinical environment.

Overall, this is an exceptional opportunity to contribute significantly to community health efforts within a respected academic medical center. The University of Rochester offers a collaborative work environment with a commitment to diversity, equity, and inclusion, supporting the ongoing development and success of its staff members.