Ambassador, VIP Services (Butler) - Crockfords

Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Vision Insurance

Job Description

Resorts World Las Vegas is a premier luxury resort and casino located on the Las Vegas Strip, known for delivering an unparalleled experience to its guests. This world-class property blends high-end hospitality with cutting-edge technology to provide guests with a life less ordinary. As a company, Resorts World Las Vegas is committed to innovation, guest satisfaction, and creating a unique environment where anything a guest desires is at their fingertips or just a call away. The property champions a guest-centric approach, emphasizes safety, security, and cleanliness, and fosters a team-oriented culture where every member is seen as an ambassador of the brand. This philosophy extends to maintaining high standards of service that align with the prestigious Resorts World Las Vegas brand and its commitment to excellence in the luxury resort segment.

The role at hand is a Luxury Services team member position focused on delivering exceptional guest services within the casino and hotel suites. This position is designed for individuals who thrive in a fast-paced, guest-oriented environment and are passionate about elevating the guest experience through attention to detail, sound judgment, and proactive service. The Luxury Services team member is responsible for interacting with high-profile Casino and VIP guests, utilizing the latest technology to meet and exceed guest expectations consistently. This includes tasks such as suite inspections, providing hotel escorts, running off-property errands, and ensuring all front and back of house products are stocked and maintained to the highest standards. Additionally, this role requires maintaining comprehensive knowledge about the property’s food, beverage, and amenity offerings to craft personalized and memorable guest experiences that also contribute to hotel revenue.

The candidate will be expected to handle guest concerns diplomatically and with urgency while communicating effectively through various channels such as face-to-face interaction, email, telephone, and text. A key aspect of this job is to uphold the quality standards set forth by the Manager of Luxury Services - Crockfords, reporting any issues that could impact departmental goals. This role is essential for the seamless coordination between guest requests and multiple departments, ensuring that every guest interaction is positive and aligns with the luxury branding of Resorts World Las Vegas. The position requires the use of personal devices for operational tasks consistent with company guidelines. Overall, join Resorts World Las Vegas as a Luxury Services team member to play a significant role in delivering world-class experiences characterized by precision, professionalism, and a spirit of hospitality in one of the most dynamic entertainment destinations in the world.

Job Requirements

At least 21 years of age
High school diploma or equivalent
Minimum four years of customer service experience in a luxury resort
Proof of eligibility to work in the United States
Ability to obtain the following: food handler card, alcohol awareness card, non-gaming card, Nevada driver's license, current DMV report
Ability to work in fast-paced work environment and adapt to changes
Ability to work in kitchen and pantries slippery environment
Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
Prolonged sitting/standing
Bending and reaching
Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs
Eye/hand coordination
Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (SDS) and other instructions

Job Qualifications

Excellent customer service skills
Ability to work varied shifts, including weekends and holidays
Excellent interpersonal skills with the ability to deal effectively with guests, management, team members and other outside contacts
Proven organizational skills and ability to function under time constraints and deadlines with attention to detail
Professional appearance and demeanor
Ability to effectively communicate in English
Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
Wine knowledge, food services etiquette
Previous experience working as butler, banquet server, fine dining restaurant, banquet, front desk and/or VIP lounge
Trained in Forbes Travel Guide standards
Working knowledge of Microsoft Office applications, Point of Sale systems, Property Management systems and Casino Player Tracking systems
Working knowledge of OPERA, Konami Synkros, Symphony, Cisco and/or Housekeeping HotSOS
Fluent in more than one language

Job Duties

Interact with high-profile Casino and VIP guests and execute the highest level of guest service standards which are consistent with Resorts World Las Vegas standards and brand attributes
Meet the demands of a fast-paced environment by utilizing cutting edge technology, a positive attitude, sound judgement and assist in coordination of guest requests with all applicable departments
Respond to all guest requests in a timely manner and resolve guest concerns with a sense of urgency and diplomacy, while always seeking ways to enhance the experience in every interaction
Perform duties including suite inspections and hotel escorts, driving company vehicle for off property errand runs, stocking and maintaining of front of house and back of house products, and additional services to enhance guest experience
Maintain knowledge of food, beverage and amenity offerings and understand how to properly serve each of the aforementioned
Maintain a thorough understanding of property offerings and amenities
Utilize this knowledge to create curated experiences for guests, while simultaneously driving hotel revenue
Monitor, document and notify the Manager of Luxury Services - Crockfords of any problems that may impact or jeopardize the achievement of current future departmental objectives
Professionally communicate with guests and co-workers through face-to-face, e-mail, text message and/or telephone forums and obtain and maintain position-specific licensing
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
Perform other job-related duties as requested