Ambassador - PRN - Rotating Shifts - Every Other Weekend

Williamson Health is a prominent regional healthcare system located in Williamson County, Tennessee. With a workforce of over 2,300 employees and more than 860 physicians and advanced care practitioners, Williamson Health serves the community through more than 30 locations. The organization offers medical expertise in over 60 specialties and subspecialties, ensuring comprehensive healthcare services close to home. The flagship facility, Williamson Medical Center, boasts the recently opened Boyer-Bryan West Tower, featuring state-of-the-art medical infrastructure including advanced cardiology services, cutting-edge surgical technologies, an award-winning obstetrics and neonatal intensive care unit (NICU), leading orthopaedics, outpatient imaging services, as well as distinct emergency and inpatient care for both adults and children. Other entities under Williamson Health include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, and several physician practices strategically distributed throughout the community. Additionally, countywide Emergency Medical Services provide rapid response via 18 units. The system also operates multiple walk-in clinics through a joint venture with Vanderbilt Health.

Williamson Health prioritizes employee growth and innovation, offering an inclusive environment that embraces diversity and cultural differences. The system's core values include respect for individuals, human compassion, integrity, and commitment to delivering culturally competent care. Employees enjoy a supportive workplace culture designed to foster creativity, collaboration, and continual learning. The benefits program includes medical, dental, vision coverage, paid time off, retirement matching, tuition reimbursement, flexible spending accounts, identity theft protection, legal aid, and discount programs, reflecting Williamson Health's dedication to the holistic well-being of its workforce.

The Floor Ambassador role within Williamson Health plays a vital part in ensuring patient satisfaction and operational efficiency within the Nutritional Services Department. This position involves interaction with patients and guests to take, enter, and deliver meal orders per facility policy while maintaining accurate records in the Electronic Diet Office system. Responsibilities include delivering meals timely, picking up trays after meal completion, and serving as the primary liaison between patients and the Nutritional Services team. The Floor Ambassador adheres to scripting protocols designed to deliver consistent, courteous communication. The role is dynamic, with the individual rotating among Floor Ambassador, Line Ambassador, and Call Center Ambassador duties as scheduled. This includes supporting the trayline flow for patient orders, handling phone calls to take orders in adherence to diet restrictions, and managing the call center interactions.

Key operational demands consist of standing and walking for up to 12 hours per shift, lifting up to 35 pounds, and working in environments with varying temperatures. The ideal candidate will thrive in a fast-paced, patient-focused setting, maintaining high standards of sanitation, punctuality, and active communication with multidisciplinary teams including dietitians and nursing staff. The role requires basic computer and telephone skills with previous hospital food service or customer service experience preferred. This position offers an opportunity to contribute directly to patient care quality and satisfaction by ensuring meals are delivered within designated time frames and dietary requirements are scrupulously followed. Williamson Health values its employees and provides the necessary training, support, and a rewarding work environment to help the Floor Ambassador succeed in this critical role.