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Ambassador Hospital Concierge - Patient & Guest Relations - Hosp of the Univ of Penn - FT Evenings
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Weekend Shifts
Benefits
competitive benefits
Career growth opportunities
Tuition Assistance
Health Insurance
Paid Time Off
Employee wellness programs
Retirement Plan
Job Description
Penn Medicine is a premier academic medical center renowned for its dedication to delivering exceptional patient care, pioneering innovative research, and fostering the development of future healthcare leaders. Located in the vibrant city of Philadelphia at the Hospital of the University of Pennsylvania, Penn Medicine integrates world-class medical expertise with compassionate patient services to improve health outcomes and transform lives. As a highly respected institution in the healthcare industry, Penn Medicine boasts a collaborative environment featuring skilled clinicians, researchers, technical experts, and support staff working in unison to advance medicine and provide unparalleled care to a diverse patient population.
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Job Requirements
- High school diploma or GED
- Ability to work from 12 noon to 8:30 pm including one weekend shift every 6 weeks
- Strong communication skills
- Ability to assist immobile patients safely
- Ability to manage visitor flow effectively
- Capacity to provide concierge services such as arranging transportation and accommodations
- Commitment to upholding safety protocols
Job Qualifications
- High school diploma or GED
- Associate of Arts or Science preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking abilities
- Ability to work collaboratively with diverse teams
- Empathy and emotional intelligence
- Prior experience in customer service or healthcare preferred
Job Duties
- Provide a welcome to every patient, family member or visitor in accordance with the training provided through Penn Medicine Academy
- Initiate greeting and positive interaction to all
- Anticipate and respond to patient, visitor and hospital staff concerns, expectations or needs in a timely manner
- Assist immobile patients out of/into vehicles and into/out of wheelchairs safely and courteously
- Manage visitor flow at entrances to assure patients of timely arrival for appointments
- Support all wayfinding, including the coordination of outpatient transports
- Collaborate with patients, visitors and hospital staff to deliver coordinated and seamless service to patients and visitors, including patient transportation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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