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Ama de Casa / Housekeeper / Room Care

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.00 - $15.50
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Benefits

competitive pay
Health Insurance
Paid Time Off
Employee Discounts
Career advancement opportunities
supportive work culture
Retirement Plan

Job Description

Common Oaks is a reputable hotel known for its strong commitment to employee growth and career development. As an established hospitality company, Common Oaks values the dedication and hard work of its team members and provides an inclusive work culture where associates are considered the company's most valuable assets. The organization is passionate about delivering exceptional guest experiences, which starts with maintaining impeccable cleanliness and comfort throughout the hotel. With competitive salaries and excellent benefits for full-time employees, Common Oaks ensures that its workforce feels appreciated and motivated to excel.

The role of Housekeeper at Common Oaks involves maintaining the cleanliness and orderliness of guest rooms in a timely and efficient manner. Each room is allotted 30 minutes for cleaning, and the housekeepers must adhere strictly to established hotel standards and procedures to guarantee a spotless and welcoming environment for guests. Responsibilities extend beyond cleaning to include managing linen carts to ensure they are well-stocked and orderly, safeguarding assigned equipment and supplies, and promptly reporting maintenance concerns such as issues with door locks, televisions, HVAC systems, or fixtures.

Housekeepers play a vital role in the overall guest satisfaction at Common Oaks since the condition of the rooms directly influences a guest's willingness to return. The position requires a friendly and responsive attitude toward guest requests to foster positive interactions and contribute to a welcoming atmosphere. Additionally, the housekeeper must report any lost and found items to supervisors, maintaining a sense of order and reliability within the hotel operations.

Common Oaks fosters a supportive work environment, emphasizing opportunities for professional advancement and recognizing individual contributions. This position offers a chance for dedicated individuals to build a rewarding career in the hospitality industry where their efforts are valued and their growth supported. Applicants who seek a workplace that combines competitive pay, comprehensive benefits, and a culture that prioritizes employee welfare will find Common Oaks a worthy employer.

In conclusion, the Housekeeper position at Common Oaks is more than just a cleaning job; it is a critical role that contributes significantly to the quality of service and guest satisfaction the hotel promises. By ensuring every guest room is pristine and well-maintained, housekeepers help uphold the hotel's esteemed reputation and enhance its guests' memorable experiences. This role is ideal for individuals who are detail-oriented, enjoy maintaining cleanliness, and take pride in delivering outstanding hospitality service.

Job Requirements

  • Basic literacy and numeracy
  • ability to perform physical tasks required for cleaning
  • availability to work flexible shifts including weekends and holidays
  • reliability and punctuality
  • commitment to maintaining high standards of cleanliness
  • willingness to adhere to company policies and procedures
  • ability to handle guest requests courteously and professionally

Job Qualifications

  • High school diploma or equivalent preferred
  • previous housekeeping experience is an advantage
  • ability to follow detailed cleaning procedures
  • good communication skills
  • ability to work efficiently in a team environment
  • strong attention to detail
  • physical stamina to perform cleaning tasks

Job Duties

  • Cleaning times are tracked at 30 minutes per room
  • cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards
  • keeping an organized linen cart that is neat, well stocked and organized
  • report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc
  • maintaining security of your equipment, key and supplies issued to you
  • reporting lost and found articles to your supervisor
  • respond to guest requests in a friendly and timely manner

Job Criteria

Experience

Entry Level (1-2 years)


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