Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401k Retirement Plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is recognized as the 8th largest hotel company in the United States and is experiencing rapid growth. It operates a compelling blend of full-service and focused hotels located in major cities. Sonesta offers a uniquely diverse portfolio, which includes owned, managed, and franchised properties, making its presence felt in all places guests desire to be. The company's ethos is driven by the human side of hospitality, where service is delivered with passion, loyalty is upheld with purpose, and every guest experience is designed to truly connect on a personal level. Sonesta’s expansive footprint spans over 1,000 properties across eight countries and continues to expand steadily, ensuring that quality, value, and exemplary hospitality are brought to every guest, every stay.
The Restaurant Server (RS) role at Sonesta International Hotels is integral to delivering the mission and overall success of the hotel. As a Server, you are entrusted with setting up, servicing, and breaking down assigned food and beverage areas, always ensuring the highest standards of quality, consistency, and customer service. This role demands a commitment to hospitality, enthusiasm for guest interaction, and the ability to operate efficiently in a dynamic food service environment. The Restaurant Server acts as the frontline ambassador for the hotel’s dining venues, responsible for greeting guests warmly, taking and accurately inputting orders, and ensuring timely delivery of food and beverages while maintaining a professional demeanor. The position involves constant collaboration with kitchen and bar staff, emphasizing teamwork and smooth service flow.
This role is suited for individuals who are motivated by guest satisfaction, capable of handling multiple tasks simultaneously under pressure, and dedicated to maintaining food safety and sanitation standards. The successful Server will be adept at menu knowledge, including ingredients and allergen awareness, and will proactively seek opportunities to upsell specials to enhance the guest’s dining experience. Their responsibilities extend beyond serving to encompass handling guest inquiries and complaints professionally, assisting with opening and closing duties, and contributing positively during training sessions and staff meetings. As part of Sonesta's commitment to its employees, this role offers a competitive pay range and a comprehensive benefits package that supports the health, financial security, and work-life balance of its team members.
Sonesta International Hotels is committed to equal opportunity employment, welcoming applicants from diverse backgrounds and ensuring a work environment free from discrimination. Interested applicants are encouraged to submit a complete application along with an attached resume to be considered for this vital position in one of the nation's most respected and growing hospitality companies.
The Restaurant Server (RS) role at Sonesta International Hotels is integral to delivering the mission and overall success of the hotel. As a Server, you are entrusted with setting up, servicing, and breaking down assigned food and beverage areas, always ensuring the highest standards of quality, consistency, and customer service. This role demands a commitment to hospitality, enthusiasm for guest interaction, and the ability to operate efficiently in a dynamic food service environment. The Restaurant Server acts as the frontline ambassador for the hotel’s dining venues, responsible for greeting guests warmly, taking and accurately inputting orders, and ensuring timely delivery of food and beverages while maintaining a professional demeanor. The position involves constant collaboration with kitchen and bar staff, emphasizing teamwork and smooth service flow.
This role is suited for individuals who are motivated by guest satisfaction, capable of handling multiple tasks simultaneously under pressure, and dedicated to maintaining food safety and sanitation standards. The successful Server will be adept at menu knowledge, including ingredients and allergen awareness, and will proactively seek opportunities to upsell specials to enhance the guest’s dining experience. Their responsibilities extend beyond serving to encompass handling guest inquiries and complaints professionally, assisting with opening and closing duties, and contributing positively during training sessions and staff meetings. As part of Sonesta's commitment to its employees, this role offers a competitive pay range and a comprehensive benefits package that supports the health, financial security, and work-life balance of its team members.
Sonesta International Hotels is committed to equal opportunity employment, welcoming applicants from diverse backgrounds and ensuring a work environment free from discrimination. Interested applicants are encouraged to submit a complete application along with an attached resume to be considered for this vital position in one of the nation's most respected and growing hospitality companies.
Job Requirements
- High school diploma or equivalent
- previous experience in food service preferred
- ability to work flexible hours including evenings, weekends, and holidays
- strong communication skills
- basic math skills
- ability to handle multiple tasks efficiently
- adherence to food safety standards
- professional appearance
- ability to work effectively in a team environment
Job Qualifications
- High school diploma or equivalent
- previous experience as a restaurant server or in food service preferred
- knowledge of food safety and sanitation standards
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- basic math skills for handling payments
- ability to work flexible hours including evenings, weekends, and holidays
- customer-focused with a positive and professional attitude
- ability to collaborate effectively with team members
- attentive and detail-oriented
Job Duties
- Greet and seat guests in a friendly and welcoming manner
- present menus, take orders, and answer questions about menu items
- provide recommendations and upsell specials or additional items
- input orders accurately into the POS system and ensure timely delivery to the kitchen
- serve food and beverages promptly and courteously
- check back with guests to ensure satisfaction and address any concerns
- monitor table cleanliness and promptly clear dishes and utensils
- prepare and deliver accurate checks, handle payments, and process transactions
- maintain knowledge of menu items, ingredients, and allergens
- adhere to food safety and sanitation standards
- collaborate with kitchen and bar staff to ensure smooth service
- assist with opening and closing duties, including setup and cleanup
- uphold a positive attitude and teamwork mentality
- attend training sessions and staff meetings as required
- handle guest inquiries, complaints, and feedback professionally and promptly
- follow all company policies, procedures, and regulations
- maintain a neat and professional appearance at all times
- perform additional tasks and responsibilities as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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