Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $16,139.08 - $20,193.70
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with 75% employer match
Paid vacation
Paid sick time
Complimentary employee meals
hotel discounts (both Marriott and Sage portfolios)
eligible for referral bonuses
Incentive programs
cell phone discounts
Job Description
The Renaissance Pittsburgh Hotel, managed by Sage Hospitality, is a distinguished hospitality establishment known for its commitment to excellence and creating a culture of belonging among its employees. Located in Pittsburgh, Pennsylvania, the hotel is part of the renowned Marriott portfolio and offers a sophisticated environment where guests experience top-tier service and outstanding culinary delights. The hotel features multiple dining outlets, including the Braddock's Rebellion Restaurant, StreetSide Bar, In-Room Dining, and Concierge Lounge, each offering unique experiences that emphasize fresh, local ingredients and inspired menus. These diverse dining options reflect the hotel's dedication to quality and creativity, welcoming both seasoned... Show More
Job Requirements
- High school education or equivalent
- Previous experience in a similar position of 3 months or longer
- Basic knowledge of customer service principles, the food server function and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluent in oral and written English
- Vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions
- Manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages
Job Qualifications
- High school education or equivalent
- Previous experience in a similar position of 3 months or longer
- Basic knowledge of customer service principles, food server function and restaurant and kitchen operations
- Knowledge of standard cash-handling procedures
- Fluency in oral and written English
- Vision ability to clearly see detailed guest checks, computer print outs, written instructions and observe entire restaurant in dimly lit conditions
- Manual coordination to punch buttons, grasp items and balance and carry trays loaded with food and beverages
Job Duties
- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendations to customers
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area to have a clean, presentable and attractive facility and to satisfy state and local health board requirements
- Controls allocated guest checks by following established check-use procedures and documenting all required information as the customer order is taken and processed
- Receives proper payment from guest and ensures accuracy of guest check and method of payment to safeguard customer and company
- Attends all pre-meal and departmental meetings in person to enhance communications and gain knowledge of products, service and facility
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information to provide quality customer service
- Presents a clean and professional appearance at all times
- Maintains a friendly, cheerful and courteous demeanor at all times
- Performs other duties as assigned, requested or deemed necessary by management
Job Location
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