
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Meal allowance
Career development opportunities
Job Description
Urban Farmer Philadelphia is a vibrant modern steakhouse located in the heart of Philadelphia, dedicated to celebrating the dynamic spirit of the city. The restaurant’s warm, modern-rustic design and commitment to locally sourced ingredients offer guests a unique dining experience that reflects the energy and flavors of Philadelphia. As a leader in Philadelphia’s culinary landscape, Urban Farmer Philadelphia proudly partners with local farms, ranches, and fisheries to highlight sustainable ingredients and simple, yet expertly prepared dishes. Beyond the exceptional food, the restaurant features Pennsylvania craft beers, cocktails crafted from local spirits, and a robust wine program showcasing regional vineyards. One of the restaurant's defining features is its location nine floors above the city, which provides breathtaking views of Logan Square, the Benjamin Franklin Parkway, and the Philadelphia Museum of Art from Assembly Rooftop Lounge, offering an exciting blend of panoramic scenery, sparkling cocktails, and a lively, city-chic atmosphere.
The role offered at Urban Farmer Philadelphia focuses on providing excellent customer service within this distinguished hospitality environment. The successful candidate will work under general supervision to deliver prompt, courteous food service to restaurant guests. This position involves greeting customers, taking and serving food and drink orders with attentiveness and professionalism, and accommodating any special needs or requests. Employees must be familiar with the menu, including daily specials, to assist guests knowledgeably and recommend items confidently. Maintaining cleanliness and organization in the restaurant, wait stations, and kitchen areas is critical to ensuring a clean, attractive, and health-compliant environment. Financial accuracy is also crucial; employees are responsible for controlling guest checks, processing payments accurately, and safeguarding both customer and company interests. Participation in pre-meal and departmental meetings is required to stay informed about products, services, and operational updates. Employees must maintain a professional appearance and demeanor at all times, delivering friendly, cheerful hospitality. The role also demands physical stamina and mobility, ability to handle multiple tasks simultaneously in a bustling restaurant environment, and the interpersonal skills necessary to resolve customer concerns effectively. This position is ideal for individuals passionate about creating memorable dining experiences and enthusiastic about contributing to a high-energy team dedicated to exceptional hospitality in Philadelphia’s modern steakhouse scene. The role demands a high level of organization, attention to detail, and a resilient mindset, with opportunities to develop professionally within a renowned local dining destination.
The role offered at Urban Farmer Philadelphia focuses on providing excellent customer service within this distinguished hospitality environment. The successful candidate will work under general supervision to deliver prompt, courteous food service to restaurant guests. This position involves greeting customers, taking and serving food and drink orders with attentiveness and professionalism, and accommodating any special needs or requests. Employees must be familiar with the menu, including daily specials, to assist guests knowledgeably and recommend items confidently. Maintaining cleanliness and organization in the restaurant, wait stations, and kitchen areas is critical to ensuring a clean, attractive, and health-compliant environment. Financial accuracy is also crucial; employees are responsible for controlling guest checks, processing payments accurately, and safeguarding both customer and company interests. Participation in pre-meal and departmental meetings is required to stay informed about products, services, and operational updates. Employees must maintain a professional appearance and demeanor at all times, delivering friendly, cheerful hospitality. The role also demands physical stamina and mobility, ability to handle multiple tasks simultaneously in a bustling restaurant environment, and the interpersonal skills necessary to resolve customer concerns effectively. This position is ideal for individuals passionate about creating memorable dining experiences and enthusiastic about contributing to a high-energy team dedicated to exceptional hospitality in Philadelphia’s modern steakhouse scene. The role demands a high level of organization, attention to detail, and a resilient mindset, with opportunities to develop professionally within a renowned local dining destination.
Job Requirements
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles
- Knowledge of standard cash-handling procedures
- Fluency in oral and written English
- Ability to clearly see detailed guest checks, computer print outs, and written instructions
- Good manual coordination to punch buttons, grasp items, and carry trays
- Ability to lift, push, pull and carry up to 50 lbs
- Full range of mobility to travel up to 300 feet regularly
- Ability to stand continuously during preparation and service hours
- Moderate hearing and excellent vision to observe product and customer needs
- Ability to follow verbal and written instructions
- Ability to multitask and communicate effectively
- Strong organizational skills and attention to detail
- Capacity to handle stressful and emotional situations tactfully
Job Qualifications
- High school education or equivalent
- Previous experience in similar position of 3 months or longer
- Basic knowledge of customer service principles
- Understanding of food server function and restaurant and kitchen operations
- Ability to memorize menu items and daily specials
- Strong verbal and written communication skills
- Ability to maintain a professional and friendly attitude in a fast-paced environment
Job Duties
- Greet and take food and drink orders from restaurant customers
- Serve orders and accommodate special needs or requests
- Remain attentive to customers throughout dining experience adhering to service standards
- Complete all restocking and cleaning duties performing opening and closing sidework
- Memorize menu items, recipes and daily specials to answer questions and make recommendations
- Maintain cleanliness standards in restaurant, waitstation and kitchen service area
- Control guest checks following check-use procedures and document all required information
- Receive proper payment from guests ensuring accuracy of guest check and payment method
- Attend pre-meal and departmental meetings to enhance communication and product knowledge
- Respond to customer inquiries and comments providing timely and knowledgeable information
- Present a clean and professional appearance at all times
- Maintain a friendly, cheerful and courteous demeanor
- Perform other duties as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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