Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Company paid life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
Hospital Indemnity insurance
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States and continues to expand rapidly. We represent an impressive blend of full-service and focused hotels located in major cities across the nation. Our uniquely diverse portfolio includes owned, managed, and franchised properties, making Sonesta present everywhere travelers and guests want to be. Driven by the human side of hospitality, we pride ourselves on delivering service carried out with genuine passion, loyalty imbued with purpose, and experiences that build real connections with every guest. Spanning over 1000 properties across eight countries, Sonesta International Hotels is committed to bringing exceptional quality, value, and hospitality to every guest and every stay.
The role of a Restaurant Server (RS) at Sonesta International Hotels is an integral position contributing directly to the mission and overall success of the hotel. This role involves consistently delivering high-performance results aligned with our standards for food service across our diverse venues. The Server is responsible for setting up, servicing, and breaking down the food and beverage areas assigned, ensuring exceptional quality, consistency, and outstanding service each time.
In detail, the Restaurant Server greets and seats guests warmly and professionally, presenting menus and taking orders while answering any questions regarding menu items. This role involves providing informed recommendations and upselling specials to enhance the guest’s dining experience. The Server inputs orders accurately into the POS system, facilitating timely communication with the kitchen to ensure prompt and courteous service of food and beverages. Continuous attention is paid to guest satisfaction throughout their visit, checking back to address any concerns and ensuring an excellent customer experience.
Maintaining the cleanliness and presentation of the dining area by promptly clearing dishes and utensils falls under the Server’s responsibilities, along with preparing and delivering accurate checks, handling payments, and processing transactions efficiently. Staying knowledgeable about menu items, including ingredients and allergens, is crucial, alongside adhering to rigorous food safety and sanitation standards.
Collaboration with kitchen and bar staff is essential to ensure a smooth, seamless dining service from start to finish. Additionally, the Server participates in opening and closing duties, including set-up and clean-up operations, and actively contributes to maintaining a positive team environment. Ongoing training and development are also part of this role through staff meetings and training sessions. Handling guest inquiries, complaints, and feedback in a professional and timely manner is a priority, alongside strict adherence to all company policies, procedures, and regulations. Professionalism in both appearance and behavior is expected at all times.
Sonesta recognizes the importance of supporting its employees not only through meaningful work but also through comprehensive benefits including medical, dental, and vision insurance, retirement plans with company matches, paid time off, and more, reinforcing its commitment to employee wellbeing and satisfaction.
The role of a Restaurant Server (RS) at Sonesta International Hotels is an integral position contributing directly to the mission and overall success of the hotel. This role involves consistently delivering high-performance results aligned with our standards for food service across our diverse venues. The Server is responsible for setting up, servicing, and breaking down the food and beverage areas assigned, ensuring exceptional quality, consistency, and outstanding service each time.
In detail, the Restaurant Server greets and seats guests warmly and professionally, presenting menus and taking orders while answering any questions regarding menu items. This role involves providing informed recommendations and upselling specials to enhance the guest’s dining experience. The Server inputs orders accurately into the POS system, facilitating timely communication with the kitchen to ensure prompt and courteous service of food and beverages. Continuous attention is paid to guest satisfaction throughout their visit, checking back to address any concerns and ensuring an excellent customer experience.
Maintaining the cleanliness and presentation of the dining area by promptly clearing dishes and utensils falls under the Server’s responsibilities, along with preparing and delivering accurate checks, handling payments, and processing transactions efficiently. Staying knowledgeable about menu items, including ingredients and allergens, is crucial, alongside adhering to rigorous food safety and sanitation standards.
Collaboration with kitchen and bar staff is essential to ensure a smooth, seamless dining service from start to finish. Additionally, the Server participates in opening and closing duties, including set-up and clean-up operations, and actively contributes to maintaining a positive team environment. Ongoing training and development are also part of this role through staff meetings and training sessions. Handling guest inquiries, complaints, and feedback in a professional and timely manner is a priority, alongside strict adherence to all company policies, procedures, and regulations. Professionalism in both appearance and behavior is expected at all times.
Sonesta recognizes the importance of supporting its employees not only through meaningful work but also through comprehensive benefits including medical, dental, and vision insurance, retirement plans with company matches, paid time off, and more, reinforcing its commitment to employee wellbeing and satisfaction.
Job Requirements
- High school diploma or equivalent
- previous experience in restaurant serving or food service preferred
- ability to communicate effectively with guests and team members
- availability to work flexible hours including evenings, weekends, and holidays
- ability to handle multiple tasks efficiently
- physical ability to stand and walk for long durations
- adherence to food safety and sanitation guidelines
Job Qualifications
- High school diploma or equivalent
- previous experience in restaurant serving or hospitality preferred
- strong customer service skills
- ability to work in a fast-paced environment
- good communication and interpersonal skills
- knowledge of food safety standards and practices
- ability to handle cash and process payments accurately
- teamwork-oriented attitude
- basic proficiency with POS systems
- ability to stand and walk for extended periods
Job Duties
- Greet and seat guests in a friendly and welcoming manner
- present menus, take orders, and answer questions about menu items
- provide recommendations and upsell specials or additional items
- input orders accurately into the POS system and ensure timely delivery to the kitchen
- serve food and beverages promptly and courteously
- check back with guests to ensure satisfaction and address any concerns
- monitor table cleanliness and promptly clear dishes and utensils
- prepare and deliver accurate checks, handle payments, and process transactions
- maintain knowledge of menu items, ingredients, and allergens
- adhere to food safety and sanitation standards
- collaborate with kitchen and bar staff to ensure smooth service
- assist with opening and closing duties, including setup and cleanup
- uphold a positive attitude and teamwork mentality
- attend training sessions and staff meetings as required
- handle guest inquiries, complaints, and feedback professionally and promptly
- follow all company policies, procedures, and regulations
- maintain a neat and professional appearance at all times
- perform additional tasks and responsibilities as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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