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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health savings account
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Tuition Reimbursement
Paid parental leave
Vision Insurance
Parental leave
Life insurance
Job Description
Sonesta International Hotels is a prominent player in the hospitality industry, ranking as the 8th largest hotel company in the United States and continuing to expand its footprint rapidly. With a diverse portfolio that includes full-service and focused hotels located in major cities, Sonesta offers an extensive network of owned, managed, and franchised properties. This diverse presence allows the company to be where guests want to be, providing consistent, high-quality experiences across more than 1000 properties in eight countries. The organization is deeply committed to hospitality that focuses on the human element, delivering service driven by passion and loyalty, and... Show More
Job Requirements
- High school diploma or equivalent
- ability to stand for extended periods
- strong communication skills
- basic math skills
- ability to work flexible hours including nights, weekends, and holidays
- willingness to follow health and safety regulations
- attention to detail
- good customer service skills
- ability to work well with others
Job Qualifications
- High school diploma or equivalent
- previous experience in a restaurant or hospitality setting preferred
- strong communication and interpersonal skills
- ability to work in a fast-paced environment
- knowledge of food safety and sanitation standards
- basic math skills for handling payments
- ability to operate POS systems
- customer service orientation
- teamwork and collaboration skills
- flexibility to work various shifts including nights, weekends, and holidays
Job Duties
- Greet and seat guests in a friendly and welcoming manner
- present menus, take orders, and answer questions about menu items
- provide recommendations and upsell specials or additional items
- input orders accurately into the POS system and ensure timely delivery to the kitchen
- serve food and beverages promptly and courteously
- check back with guests to ensure satisfaction and address any concerns
- monitor table cleanliness and promptly clear dishes and utensils
- prepare and deliver accurate checks, handle payments, and process transactions
- maintain knowledge of menu items, ingredients, and allergens
- adhere to food safety and sanitation standards
- collaborate with kitchen and bar staff to ensure smooth service
- assist with opening and closing duties, including setup and cleanup
- uphold a positive attitude and teamwork mentality
- attend training sessions and staff meetings as required
- handle guest inquiries, complaints, and feedback professionally and promptly
- follow all company policies, procedures, and regulations
- maintain a neat and professional appearance at all times
- perform additional tasks and responsibilities as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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