Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $29,777.65 - $33,483.84
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Flexible spending account
voluntary benefits
401k retirement savings plan
Paid holidays
Paid vacation
Paid sick time
Employee discounts at retail merchandise and restaurants
Bass Pro Cares Fund
Job Description
Big Cedar Lodge, part of the renowned Bass Pro Shops family, is a distinguished resort destination nestled in nature, offering guests an exceptional experience that blends outdoor adventure with unparalleled comfort and hospitality. Bass Pro Shops is recognized for its commitment to providing quality merchandise, world-class resort accommodations, and conservation attractions that resonate deeply with outdoor enthusiasts. The company is dedicated to creating memorable guest experiences through exceptional service and rich, nature-inspired environments. Big Cedar Lodge represents the pinnacle of this vision, serving as a premier destination that attracts visitors looking to enjoy the great outdoors while benefiting from first-class... Show More
Job Requirements
- High school diploma or equivalent
- Ability to walk, stand for extended periods, and perform computer work regularly
- Capability to lift up to 50 pounds occasionally
- Proficiency in English language communication including reading, writing, speaking, and hearing
- Basic computer hardware and software usage
- Knowledge of clerical and administrative procedures
- Ability to analyze and solve problems logically and systematically
- Customer service skills
- Ability to maintain confidentiality and professionalism
- Willingness to work full-time in various outdoor conditions
Job Qualifications
- High school diploma or equivalent
- Previous hospitality experience preferred but not required
- Effective written and oral communication skills
- Basic computer skills including proficiency with word processing and internet browsers
- Strong customer service orientation
- Ability to handle guest complaints professionally and confidentially
- Ability to work in a team environment
- Attention to detail and organizational skills
Job Duties
- Greet guests and visitors with a professional, friendly demeanor including handling guest registration, room assignments, and payment processing
- Offer assistance proactively and ensure a welcoming environment
- Answer calls promptly and professionally, routing calls and messages accurately
- Stay updated on company policies and offerings and provide guests with accurate information about services and local attractions
- Handle guest complaints or concerns with empathy, efficiency, and confidentiality, escalating issues when necessary
- Maintain records, logs, and reports
- manage bookings, reservations, and cancellations using company software
- Collaborate across the company to streamline communication and understand role impacts
- Uphold cleanliness and brand standards at the registration and affiliate desks
- Perform all other duties as assigned
Job Location
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