AM Front Desk Agent - Element Tukwila Hotel

Tukwila, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.65 - $21.85

Work Schedule

Day Shifts

Benefits

Health Insurance

Paid Time Off

flexible schedule

Employee Discounts

Retirement Plan

Job Description

Level5 Hospitality is a dynamic and innovative hotel management company known for its commitment to excellence, integrity, and delivering a world-class hospitality experience. The company prides itself on a diverse team of experts who work collaboratively to elevate the hotel management industry through creativity, high-touch service, and exceptional operational standards. As a forward-thinking organization, Level5 Hospitality embraces a mindset that encourages continuous improvement and boldness, making it a sought-after partner for hotels looking to enhance their service quality and guest satisfaction. This vibrant company cultivates an environment where values, ethics, and a passion for outstanding service converge to create an unforgettable guest experience.

The Element Tukwila Hotel, managed by Level5 Hospitality, seeks a dedicated Front Desk Agent to join its team. This full-time position involves being the first point of contact for guests upon arrival, as well as providing consistent support throughout their stay to ensure a seamless and welcoming experience. Working the AM shift from 7:00 am to 3:30 pm, the Front Desk Agent must possess excellent communication skills and a customer-first approach to embody the company’s Level5 High Touch service philosophy. Primary responsibilities include managing check-in and check-out procedures, handling guest inquiries, reservations, and complaints, and coordinating with housekeeping to maintain room readiness. The agent will play a crucial role in upholding the hotel’s reputation through exceptional service and operational accuracy.

The role is physically engaging and requires adherence to safety protocols, including wearing personal protective equipment as needed and performing tasks that may involve moving objects up to 50 lbs. A high school diploma is required along with previous experience in front desk operations being preferred. Candidates must also demonstrate flexibility with scheduling, including availability on some weekends and holidays, strong attendance, punctuality, and reliable transportation. The Element Tukwila Hotel provides an environment where staff are encouraged to work collaboratively to improve guest satisfaction scores and maintain high standards of personal appearance and professionalism. This opportunity is ideal for individuals seeking to grow within the hospitality industry by representing a reputable and innovative hotel management team dedicated to bold, refreshing, and extraordinary guest experiences.

Job Requirements

High school diploma
previous front desk or customer service experience preferred
proficient in Microsoft Office Suite or similar software
excellent communication skills
strong organizational skills
flexible with shifts and scheduling including some weekends and holidays
reliable transportation
stellar attendance and punctuality
ability to remain stationary during shift
ability to move objects up to 50 lbs
willingness to follow safety protocols including wearing personal protective equipment

Job Qualifications

High school diploma
work experience as a front desk agent preferred
proficient in Microsoft Office Suite or similar software
excellent communication and organizational skills
flexibility with shifts and scheduling
strong attendance and punctuality
reliable transportation to and from work
ability to remain in a stationary position during shift
ability to access and navigate the facility
ability to move objects weighing up to 50 lbs
adherence to safety protocols

Job Duties

Perform all check-in and check-out tasks
operate the front desk according to standard operating procedures and with exceptional guest service
know emergency procedures and how to respond
complete daily reports and audit correspondence as required by the shift
receive and confirm credit cards for validity and acceptability
welcome guests upon their arrival and assign rooms
take incoming calls, online and in-person room booking requests, and answer questions about guests' needs involving room rates, available rooms, amenities, and special requests
communicate with housekeeping to make sure guest rooms are ready
manage online and phone reservations
respond to guest complaints in a timely and professional manner
create incident reports for guest injuries/issues when required
maintain a high standard of personal appearance and grooming including compliance with the dress code policy
perform other related duties as required or asked by Supervisor
address visitor questions and requests promptly, courteously, and efficiently
be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
practice safe work habits and use required safety equipment
perform other related duties as required or assigned by the Supervisor/MOD