Alliance Concierge - Phoenix

Bilt is an innovative membership-driven company that specializes in creating rewarding experiences for where people live. Initially founded with the goal of rewarding customers on their largest expense, rent payments, Bilt has evolved into a thriving ecosystem that connects members, property managers, and local merchants. This unique positioning allows Bilt to streamline payments, credit, loyalty, and commerce into a single accessible platform.

Bilt operates at the crossroads of technology and everyday life, extending benefits into travel, dining, fitness, and beyond, making it more than just a payment platform — it is a lifestyle network. The company’s culture is characterized by a lean operational approach and rapid decision-making, empowering employees to have significant ownership over their work and make a meaningful impact fast. Bilt values individuals who thrive in dynamic, fast-paced environments, and who prefer flexibility over rigid structures. This philosophy allows the company to innovate quickly and build products that serve millions of users nationwide.

The role of Alliance Concierge at Bilt is a highly strategic and hands-on position that works directly with property management partners. This role acts as the primary on-the-ground liaison, supporting everything from the rollout of new products to driving adoption and providing training tailored specifically to the partner’s teams, such as leasing and operations staff. The Alliance Concierge is expected to build trusted and lasting relationships, effectively becoming an embedded member within partner organizations while maintaining full alignment with Bilt’s mission and standards.

As a key player in Bilt’s growth and strategy team, the Alliance Concierge will be responsible for guiding partners through implementation processes, managing change with a special focus on AI adoption, and troubleshooting issues in real time. The role demands excellent project management, strategic communication, and detailed understanding of partner needs to translate feedback into actionable insights for Bilt’s product and account management teams.

This position is based in Phoenix and requires full-time, in-office commitment with regional travel 100% of the time to support partner launches, training sessions, and routine check-ins. Bilt offers a competitive salary range of $70,000 to $100,000 complemented by equity and performance bonuses. This is a unique opportunity for professionals with 3 to 5 years of experience in AI, customer success, account management, or operations to join a cutting-edge company that blends technology with real-world impact, while growing their careers in a rewarding and supportive environment.