Mr. Appliance of Scottsdale & East Valley logo

All Appliances Repair Service Tech earn six figure incomes annually with us

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $36,000.00 - $192,000.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Paid training
Company Vehicle
401k Retirement Plan
Paid Time Off
bonus incentives
Family-oriented team environment

Job Description

Mr. Appliance is a renowned company in the home appliance repair industry, dedicated to improving the home life of families by offering exceptional maintenance and repair services for household appliances. As a trusted name in this sector, Mr. Appliance values excellence in customer service, technical expertise, and consistent training to stay at the forefront of appliance repair innovations. The company is committed to ensuring its technicians are equipped with the latest knowledge and tools to deliver high-quality service efficiently and reliably. Mr. Appliance fosters a work environment where team members enjoy collaborating with colleagues they like, experiencing fun while working, and maintaining a healthy work-life balance that protects their free time.

The role of Appliance Repair Technician at Mr. Appliance is a dynamic and rewarding position central to the company’s mission of delivering superior customer service and helping families keep their daily lives running smoothly. As a Full Line Refrigeration Generalist Appliance Repair Technician, you will be responsible for diagnosing and repairing a wide variety of home appliances, providing expert advice, and ensuring customer satisfaction with every service visit. This job requires a blend of technical skills, critical thinking, and excellent communication abilities to clearly explain repair procedures and options to customers.

In this position, you will be the face of Mr. Appliance to customers, embodying professionalism and empathy while troubleshooting and resolving appliance issues. Your duties will include providing accurate cost estimates, ordering necessary parts, efficiently managing company resources, and processing payments for completed work. The company values technicians who are punctual, reliable, and take pride in their work details, such as keeping their work vehicle organized and maintaining thorough customer records.

Mr. Appliance offers ongoing training through the Mr. Appliance Academy, promoting continuous learning about new appliances and repair technologies to enhance your skills from Apprentice to Master Technician. The compensation for this role ranges broadly from $60,000 to $150,000 annually, depending on experience, with the opportunity to earn bonuses and commissions. The pay structure commonly begins with a daily guarantee and evolves into commission-based remuneration, ensuring top performers can significantly increase their earnings.

The company acknowledges the importance of work-life balance by eliminating night and weekend shifts and providing paid time off. New hires receive paid training and a company vehicle along with an iPad to help with their daily tasks. Additionally, Mr. Appliance offers health benefits starting after the first 30 days of employment, retirement savings with a full company match on a portion of pre-tax income, and a fun, family-oriented team environment. The TeamBuilder Bonus program incentivizes technicians by offering unlimited multi-level bonuses based on referrals, potentially adding over $10,000 annually per referred technician.

If you have a passion for problem-solving, love working hands-on with technology, and excel at delivering outstanding customer experiences, the Appliance Repair Technician position at Mr. Appliance presents a promising career opportunity where you can grow professionally and financially while making a meaningful difference in your community.

Job Requirements

  • High school diploma or equivalent
  • Valid driver’s license and clean driving record
  • EPA Type 1 or Universal CFC Certification
  • At least one year of appliance repair experience preferred
  • Ability to provide excellent customer service
  • Capable of working independently and efficiently
  • Willingness to participate in continuous learning and training

Job Qualifications

  • High school diploma or equivalent
  • Prior experience in appliance repair preferred but not mandatory
  • EPA Type 1 or Universal CFC Certification required
  • Strong customer service skills
  • Ability to troubleshoot and diagnose appliance issues
  • Good communication and interpersonal skills
  • Willingness to learn through ongoing training

Job Duties

  • Diagnose and repair home appliances and equipment
  • Provide cost estimates for repairs
  • Effectively communicate with the customer to ensure they understand the services needed
  • Order parts and ensure efficient use of company materials
  • Collect payment for work performed
  • Maintain punctuality and reliability for customer appointments
  • Keep work vehicle clean and organized

Job Criteria

Experience

Mid Level (3-7 years)


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