Alfred Malibu PT Shift Lead

Thousand Oaks, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $19.42 - $27.50

Work Schedule

Flexible

Benefits

free shift drinks

Employee Discounts

growth and advancement opportunities

Open Path Collective therapy membership reimbursement

Employee Referral Bonuses

Creative and collaborative team culture

Job Description

Alfred is a renowned coffee establishment that first opened its doors in 2013 on Melrose Place, Los Angeles. Established with the ambitious goal of becoming the preferred neighborhood coffee shop in LA, Alfred has since expanded its footprint with more than 20 locations across Los Angeles and beyond. The company is celebrated for its commitment to innovation, everyday excellence, and creative partnerships, which collectively contribute to delivering a unique and immersive coffee experience. Alfred is recognized worldwide for setting high standards in coffee culture, blending exceptional service, quality products, and a welcoming atmosphere. The company continues to evolve, constantly inviting guests into its world and offering them every reason to enjoy their stay. As a key player in the specialty coffee industry, Alfred is devoted to maintaining a warm, community-centered ambiance where both customers and employees feel valued and inspired.

The role of Part-Time Shift Lead at Alfred’s Malibu location is a pivotal position that supports daily café operations and team leadership during busy and fast-paced shifts. This role requires a blend of strong leadership skills, hands-on operational ability, and exceptional hospitality standards. Reporting directly to the Café Manager, the Shift Lead plays an essential role in upholding Alfred’s renowned service quality by guiding team members, ensuring consistency in product and service delivery, and maintaining operational flow. With a competitive wage starting at $19.42 per hour plus tips (approximately $23.50 to $27.50 per hour), this non-exempt position offers a great opportunity for individuals passionate about coffee culture and hospitality to grow their careers within a vibrant and supportive team environment.

Shift Leads are expected to lead by example, delivering outstanding hospitality that mirrors Alfred’s service standards and fostering a collaborative, team-oriented culture. They act as problem-solvers during shifts, ensuring smooth operations and creating a welcoming environment for guests. The role demands excellent communication skills and the ability to manage escalated guest concerns in alignment with company standards. Additionally, Shift Leads assist with onboarding, training, and developing barista skills in product knowledge and preparation techniques. Operational responsibilities include overseeing daily café tasks such as maintaining cleanliness, quality control of food and beverage preparation, inventory management, register operations, and adherence to safety and sanitation guidelines. This position requires physical stamina and dexterity to work efficiently in a dynamic setting, handling duties ranging from cash management to equipment operation. Alfred offers an engaging work culture with opportunities for growth, employee benefits, and a strong emphasis on collaboration and community. This role is ideal for individuals who thrive in a fast-paced environment and aspire to take on a leadership role within the specialty coffee industry.

Job Requirements

Lift and carry up to 20 pounds without assistance
Move quickly and efficiently throughout the cafe in a fast-paced environment
Maintain strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy
Bend, squat, reach, and perform cleaning, stocking, and other operational tasks as needed
Remain on feet for extended periods throughout scheduled shifts
Comfortably operate a POS system, cash register, or tablet device to accurately process customer orders and payments
Demonstrate the hand dexterity and coordination needed to safely and efficiently operate espresso machines, steamers, grinders, and other cafe equipment while preparing beverages to company standards

Job Qualifications

Previous cafe, coffee, or restaurant experience preferred but not required
Passion for hospitality and creating exceptional guest experiences
Strong communication, leadership, and interpersonal skills
Ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure
Positive attitude, strong work ethic, and willingness to learn and grow
Flexibility to attend occasional trainings or team meetings outside of regularly scheduled shifts
Maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per week
Full-time employees must maintain an average of 30 hours per week to retain full-time status

Job Duties

Lead by example in delivering exceptional hospitality and upholding Alfred service standards at all times
Provide confident, solutions-oriented leadership during shifts to ensure smooth and efficient cafe operations
Create a welcoming environment for guests while serving as a role model for customer engagement and professionalism
Address guest questions, concerns, and escalated situations thoughtfully and in alignment with Alfred Hospitality standards
Maintain a strong understanding of all cafe offerings, including beverages, food items, and service standards, while supporting team knowledge and development
Foster a collaborative, team-oriented culture built on accountability, communication, and recognition
Support onboarding and training efforts through coaching, feedback, and reinforcement of operational standards
Develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques
Build strong relationships with team members by understanding individual motivations, strengths, and opportunities for growth
Assist management with staffing support, floor coverage adjustments, and shift flow decisions
Delegate responsibilities effectively and ensure tasks are completed accurately and efficiently
Support performance accountability and policy adherence in partnership with management
Oversee daily cafe operations to ensure quality, consistency, cleanliness, and operational excellence
Maintain an organized, stocked, and sanitary cafe environment throughout opening, mid, and closing shifts
Ensure all food and beverage items are prepared according to Alfred standards for quality, presentation, and timeliness
Support inventory management, product organization, and receiving deliveries
Manage register operations, cash handling procedures, tip distribution, and employee timekeeping
Conduct daily temperature logs and ensure compliance with health, safety, sanitation, and HACCP standards
Utilize operational communication tools, including Slack, email, and Daily Cafe Logs, to maintain alignment across teams
Anticipate cafe and guest needs by proactively monitoring the floor and adjusting workflow as needed
Promote a safe, supportive, and inclusive environment for both guests and employees
Complete and document incident reports for employee or guest injuries and communicate incidents to management promptly
Follow all company policies, procedures, and operational guidelines outlined in the Employee Handbook
Support additional responsibilities and operational needs as assigned