Alfred Malibu FT Shift Lead

Thousand Oaks, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $19.00

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Medical

Dental

Vision

Paid Time Off

401(k) eligibility

free shift drinks

Employee Discounts

growth opportunities

Therapy membership reimbursement

Employee Referral Bonuses

Collaborative team culture

Job Description

Alfred is a distinguished coffee company that first opened its doors in 2013 on Melrose Place with a clear and ambitious vision: to become the neighborhood coffee shop of Los Angeles. Known for its consistent innovation, everyday excellence, and creative partnerships, Alfred delivers an immersive coffee experience that goes beyond just serving beverages. Over the years, Alfred has expanded its footprint extensively, boasting more than 20 locations across Los Angeles and beyond, and setting the worldwide standard for coffee culture. The company culture emphasizes hospitality, quality, and an inclusive community environment where guests and employees alike feel welcomed and valued. Alfred takes pride in offering more than just coffee; it delivers a whole experience centered on premium coffee, thoughtful service, and a warm, inviting atmosphere.

The role of Full-Time Shift Lead at Alfred’s Malibu location is an exciting opportunity for someone passionate about hospitality and leadership. This position is based at the Malibu café and reports directly to the Café Manager. It is a non-exempt role with an hourly wage starting at $18.62 per hour plus tips, which approximately ranges between $22.50 and $26.50 per hour. The Full-Time Shift Lead plays a crucial role in supporting the café’s daily operations and leading a team through busy and fast-paced shifts. Acting as a key partner to café leadership, the Shift Lead drives hospitality standards, ensures smooth operational flow, coaches team members, and maintains consistency in service and product quality. Because of its hands-on nature, this role helps set the tone on the floor through accountability, effective communication, and supportive leadership. The Shift Lead encourages a welcoming environment for guests and a positive, team-oriented culture among staff. They also oversee operational excellence, including inventory management, cash handling, compliance with health and safety regulations, and food and beverage preparation standards. The role requires strong interpersonal skills, leadership capabilities, attention to detail, and a genuine passion for creating exceptional guest experiences. This is an excellent opportunity for individuals who want to grow their career in the food and beverage industry while working for a brand recognized for its innovation and hospitality excellence.

Job Requirements

Lift and carry up to 20 pounds without assistance
move quickly and efficiently throughout the cafe in a fast-paced environment
maintain strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy
bend, squat, reach, and perform cleaning, stocking, and other operational tasks as needed
remain on feet for extended periods throughout scheduled shifts
comfortably operate a POS system, cash register, or tablet device to accurately process customer orders and payments
demonstrate the hand dexterity and coordination needed to safely and efficiently operate espresso machines, steamers, grinders, and other cafe equipment while preparing beverages to company standards

Job Qualifications

Previous cafe, coffee, or restaurant experience preferred, but not required
passion for hospitality and creating exceptional guest experiences
strong communication, leadership, and interpersonal skills
ability to thrive in a fast-paced, team-oriented environment while maintaining composure under pressure
positive attitude, strong work ethic, and willingness to learn and grow
flexibility to attend occasional trainings or team meetings outside of regularly scheduled shifts
maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per week
full-time employees must maintain an average of 30 hours per week to retain full-time status

Job Duties

Lead by example in delivering exceptional hospitality and upholding Alfred service standards at all times
provide confident, solutions-oriented leadership during shifts to ensure smooth and efficient cafe operations
create a welcoming environment for guests while serving as a role model for customer engagement and professionalism
address guest questions, concerns, and escalated situations thoughtfully and in alignment with Alfred Hospitality standards
maintain a strong understanding of all cafe offerings, including beverages, food items, and service standards, while supporting team knowledge and development
foster a collaborative, team-oriented culture built on accountability, communication, and recognition
support onboarding and training efforts through coaching, feedback, and reinforcement of operational standards
develop barista product knowledge, including coffee and tea origins, flavor profiles, and preparation techniques
build strong relationships with team members by understanding individual motivations, strengths, and opportunities for growth
assist management with staffing support, floor coverage adjustments, and shift flow decisions
delegate responsibilities effectively and ensure tasks are completed accurately and efficiently
support performance accountability and policy adherence in partnership with management
oversee daily cafe operations to ensure quality, consistency, cleanliness, and operational excellence
maintain an organized, stocked, and sanitary cafe environment throughout opening, mid, and closing shifts
ensure all food and beverage items are prepared according to Alfred standards for quality, presentation, and timeliness
support inventory management, product organization, and receiving deliveries
manage register operations, cash handling procedures, tip distribution, and employee timekeeping
conduct daily temperature logs and ensure compliance with health, safety, sanitation, and HACCP standards
utilize operational communication tools, including Slack, email, and Daily Cafe Logs, to maintain alignment across teams
anticipate cafe and guest needs by proactively monitoring the floor and adjusting workflow as needed
promote a safe, supportive, and inclusive environment for both guests and employees
complete and document incident reports for employee or guest injuries and communicate incidents to management promptly
follow all company policies, procedures, and operational guidelines outlined in the Employee Handbook
support additional responsibilities and operational needs as assigned