Alfred Beverly Hills Cafe Manager

Burbank, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $70,304.00 - $80,597.00

Work Schedule

Standard Hours

Benefits

Base salary: 70,304 - 80,597 annually

Medical insurance

Dental Insurance

vision coverage

paid time off accruals

401(k) eligibility after 12 months

Annual cafe performance bonuses

Raises

free shift drinks

Employee Discounts

growth and advancement opportunities

Therapy membership reimbursement

Employee Referral Bonuses

Creative and collaborative team culture

Job Description

Alfred is a renowned coffee establishment that first opened its doors in 2013 on Melrose Place with a clear and ambitious vision: to become the neighborhood coffee shop of Los Angeles. Since its inception, Alfred has grown into a symbol of coffee culture in LA, fueled by consistent innovation, everyday excellence, and creative partnerships. The company has expanded to more than 20 locations throughout Los Angeles and beyond, continuing to set the standard for what a local coffee shop can be. At its core, Alfred is dedicated to delivering an all-encompassing experience that invites everyone into its world, fostering a strong community connection and offering superior quality in every cup and service. This dedication positions Alfred not just as a coffee shop, but as a key part of the vibrant LA lifestyle and culture.

The role of Cafe Manager at Alfred's Beverly Hills location is pivotal in sustaining and enhancing this exceptional standard. This position is tasked with leading daily operations, overseeing team performance, and ensuring an outstanding guest experience that aligns with Alfred's high expectations. The Cafe Manager reports directly to the Area Manager and carries the responsibility of maintaining operational excellence across all shifts. This includes managing hospitality, staffing, financial outcomes, operational standards, and employee growth. With a salary range of $70,304 to $80,597 annually plus bonuses and incentives, this exempt position offers a competitive compensation package reflective of its importance within the company.

The Cafe Manager acts as the heartbeat of the store, setting the tone with a commitment to fostering a positive and accountable team culture. Leadership responsibilities involve coaching and developing a diverse group of team members, driving recruitment efforts, and maintaining a training program that ensures all staff meet Alfred’s exact hospitality and product standards. This role demands a hands-on leader who thrives under pressure, excels at multitasking, and possesses a strong passion for delivering exceptional customer experiences. The role also includes managing operational aspects such as scheduling, cash handling, inventory control, store appearance, and adherence to all health and safety regulations.

This position requires a deep understanding of both the art and science of coffee culture, and the ability to train and inspire the team to meet Alfred’s high-quality beverage and food standards consistently. The Cafe Manager is also charged with monitoring financial performance, supporting sales growth, and identifying operational improvements to boost efficiency and profitability. The role requires communication prowess, being responsive and organized through various platforms like Slack and email, and being prepared to work flexible hours to meet the dynamic needs of the cafe environment.

Overall, this position offers a dynamic and rewarding leadership opportunity within a respected and expanding coffee brand focused on excellence, community, and innovation.

Job Requirements

3+ years of retail, hospitality, or cafe management experience preferred
strong leadership, communication, and team development skills
ability to multitask, problem-solve, and lead effectively in a fast-paced environment
strong organizational skills and attention to detail
passion for hospitality, team culture, and customer experience
flexibility to work mornings, evenings, weekends, holidays, overtime, and special events as needed
proficiency with written communication, email etiquette, and operational communication platforms
ability to remain responsive through Slack, email, phone, and text
reliable transportation and a valid driver’s license
able to lift up to 20 pounds without assistance
move quickly and efficiently around the cafe
ability to hear and communicate effectively in English
good vision including close-range details
flexibility to bend and squat for cleaning and stocking
ability to stand for extended periods
capable of operating a cash register or tablet
ability to speak clearly and project voice for communication

Job Qualifications

3+ years of retail, hospitality, or cafe management experience preferred
strong leadership, communication, and team development skills
ability to multitask, problem-solve, and lead effectively in a fast-paced environment
strong organizational skills and attention to detail
passion for hospitality, team culture, and customer experience
proficiency with written communication, email etiquette, and operational communication platforms
ability to remain responsive through Slack, email, phone, and text
reliable transportation and a valid driver’s license

Job Duties

Lead, coach, and develop team members through ongoing feedback, training, and performance management
foster a positive, accountable, and team-oriented work environment reflecting Alfred's values and culture
support recruiting, interviewing, hiring, onboarding, and employee development
ensure team members are trained in operational procedures, hospitality standards, and product knowledge
establish clear performance expectations and coach employees for growth
address employee performance concerns professionally and document plans when necessary
lead by example in professionalism, urgency, communication, and hospitality
uphold exceptional hospitality standards ensuring every guest experience is welcoming and consistent
resolve customer concerns proactively and professionally
ensure strong team knowledge of Alfred products, services, and menu offerings
create a warm, inclusive, efficient cafe environment reflective of the Alfred brand
oversee daily cafe operations ensuring efficiency, cleanliness, organization, and consistency
manage scheduling and labor planning supporting business needs and labor targets
oversee cash handling, deposits, POS operations, opening/closing procedures, and administrative functions
maintain inventory levels, product organization, ordering while minimizing waste and controlling costs
ensure compliance with company policies, food safety standards, and health regulations
maintain high standards for store appearance, merchandising, equipment maintenance, and operational readiness
utilize tools like Slack, email, and reporting systems for alignment and accountability
support sales growth and profitability by managing labor, inventory, supplies, and expenses
execute promotions, seasonal launches, and business initiatives effectively
monitor operational performance and identify opportunities for improvement
ensure all beverages, food items, and retail offerings meet Alfred quality and presentation standards
maintain deep knowledge of coffee, tea, and food offerings including origins and preparation methods
train and educate team members on product standards and hospitality
conduct regular quality checks
promote safe work practices and maintain a clean, food-safe environment
identify and resolve operational inconsistencies, maintenance issues, and safety concerns
document employee or customer incidents and support investigations
ensure adherence to company policies and operational manuals