Aisles Online Curbside Runner

West Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Day Shifts

Job Description

Hy-Vee is a well-established American supermarket chain known for its commitment to customer service and community involvement. Founded in 1930, Hy-Vee operates markets across several Midwestern states and prides itself on providing a helpful and friendly shopping experience with the motto 'a helpful smile in every aisle.' The company emphasizes employee engagement and teamwork as the cornerstones of its customer service philosophy, ensuring that customers feel valued and supported during every visit. Hy-Vee stores offer a wide range of grocery items, pharmacy services, and other retail conveniences, playing an essential role in the communities they serve.\n\nThe role of Aisles Online Curbside Runner is a vital position within the Hy-Vee Aisles Online department, focusing on delivering exceptional service to online customers. This non-exempt position involves working daytime shifts and primarily supports the curbside pickup operations. The Curbside Runner is responsible for assisting the curbside service teams by performing various supplementary tasks that ensure a smooth and efficient customer experience. These tasks include transporting customer orders from the command center to the pickup lane, ensuring orders are stored and handled at the proper temperature, and providing friendly, attentive customer service in all interactions.\n\nThe Aisles Online Curbside Runner reports to multiple leaders, including the Store Director, Store Manager, Assistant Managers of eCommerce, Perishables, Store Operations, Home Health and Wellness, as well as the Aisles Online Manager and Service Managers. Although the position does not have supervisory responsibilities, it plays a key role in maintaining customer satisfaction and operational efficiency. This role demands a high level of physical activity, requiring the ability to lift or carry products up to 50 pounds and perform tasks such as stooping, kneeling, reaching, and other repetitive motions. The candidate must also be adept at using mobile device technology and troubleshooting any related issues that arise during the workday.\n\nAdditionally, the position requires a committed and positive attitude that aligns with Hy-Vee's mission and values, strong communication and interpersonal skills, and the ability to work effectively within a fast-paced retail environment. The Curbside Runner helps create an enhanced shopping experience through proactive assistance, including escorting customers to products, greeting them warmly, and handling customer requests efficiently. Hy-Vee values employees who demonstrate professionalism, teamwork, and a willingness to support other departments as needed, making this an excellent position for someone looking to grow within the grocery retail industry while contributing to a company renowned for its outstanding customer service.

Job Requirements

high school diploma or equivalent preferred
proficient usage of mobile device technology, and technology troubleshooting
ability to see detail at near range with or without correction
physically able to perform medium work including occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
able to perform physical activities such as lifting, stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
possess the ability to compose original correspondence, follow technical manuals, evaluate technical data, advise people, interview to obtain basic information, guide people to provide basic direction and have increased contact with people

Job Qualifications

high school diploma or equivalent preferred
proficient usage of mobile device technology and technology troubleshooting
commitment to the Hy-Vee mission and a willingness to promote the values of the company
good verbal and written communication skills
strong interpersonal skills and ability to relate to and interact with people in a friendly, professional manner
ability to identify problems, develop and execute solutions
ability to interact with basic computer systems including word processing, spreadsheet and email applications as well as job-specific programs

Job Duties

provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
makes an effort to learn customers’ names and to address them by name whenever possible
assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience
transports totes from command center to pickup lane
adheres to company policies and individual store guidelines
reports to work when scheduled and on time
upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival
ensures products maintain proper temperature through the entire process
gathers and stages orders in holding area for pick-up
performs other job-related duties and special projects as required