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Airside Experience Specialist - TEB West - Part-Time

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $22.00 - $25.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Tuition Reimbursement
Training and Development
Employee assistance program

Job Description

Signature Aviation is recognized globally as the largest network of private aviation terminals, with over 225 locations worldwide. As a premier hospitality organization and certified Great Place to Work™, Signature Aviation is dedicated to redefining private air travel by providing safe, convenient, and elevated experiences to its clients. The organization prides itself on a team of nearly 6,000 aviation experts and enthusiasts who are committed to delivering seamless, exceptional guest service while fostering a positive and inclusive work environment. Signature Aviation continually invests in its employees through comprehensive benefits, professional development programs, and community involvement initiatives focused on enriching the neighborhoods they serve, empowering future aviation professionals, and supporting veterans.

The role of the Airside Experience Specialist is pivotal to the overall guest experience at Signature Aviation's private aviation terminals. This hands-on position combines operational expertise with top-tier hospitality skills to serve as the welcoming face for every guest, crew member, and aircraft. The Airside Experience Specialist ensures that all aspects of airside operations are conducted safely, efficiently, and in alignment with company standards and safety protocols. Responsibilities include operating ground service equipment such as fuel trucks, de-icing vehicles, and tugs, as well as assisting with a variety of aircraft services including fueling, lavatory servicing, and towing. In addition, this role requires maintaining safe and secure ramp operations, managing cargo and luggage handling, and providing courteous guest transportation. Flexibility in work schedule is essential, as shifts may include nights, weekends, and holidays. The role demands working outdoors frequently in proximity to active aircraft and in varied weather conditions, requiring physical endurance and a detail-oriented approach to safety and service.

Ideal candidates will be proactive team players with strong communication skills, excellent problem-solving capabilities, and a genuine passion for delivering distinguished hospitality under dynamic, fast-paced conditions. The role requires adherence to rigorous safety standards and the ability to halt operations if any unsafe conditions arise, highlighting the importance of responsibility and vigilance. Furthermore, the Airside Experience Specialist must comply with all security protocols, including physical, cyber, and data security measures, reinforcing the high standards that Signature Aviation maintains for both client safety and company integrity. This position offers competitive pay ranging from $22.00 to $25.00 per hour, reflecting the complexity and responsibility of the work involved. With a company culture centered on support and growth, Signature Aviation provides extensive benefits such as 401(k) plans, health-related insurance options, paid time off, tuition reimbursement, and professional training and development opportunities to help employees thrive both personally and professionally. Joining Signature Aviation means becoming part of an elite team that elevates the private aviation experience through dedication, expertise, and unmatched service excellence.

Job Requirements

  • High school diploma or GED
  • Minimum of 18 years of age
  • Ability to pass company background checks including criminal and motor vehicle
  • Drug tests
  • Meet airport background check requirements for airport security badge
  • Legal authorization to work in jurisdiction of employment
  • Excellent vision and coordination to move and/or direct aircraft and inspect fuel
  • Ability to pass a color vision test
  • Valid state driver’s license
  • Commercial driver’s license (CDL) in some locations as required
  • Ability to exercise good judgment and follow directions from supervisors
  • Preferred three to six months experience or training in aviation or customer service
  • Ability to work nights, weekends, and holidays
  • Ability to thrive in outdoor environments around aircraft
  • Ability to communicate effectively in English
  • Ability to use computers and learn company software
  • Ability to multitask and manage tasks effectively
  • Physical ability to perform operational duties
  • Ability to adhere to safety, operational, and security protocols

Job Qualifications

  • High school diploma or general education degree (GED)
  • Minimum of 18 years of age
  • Ability to pass company background checks including criminal and motor vehicle, drug tests, and airport security badge requirements
  • Legal authorization to work in the jurisdiction of employment
  • Excellent vision and coordination, ability to pass a color vision test for fuel inspection
  • Valid state driver’s license, with commercial driver’s license (CDL) required in some locations
  • Ability to exercise good judgment and follow supervisor directives
  • Preferred three to six months experience or training in aviation, customer service, or related fields
  • Excellent guest service skills with an energetic and guest-focused personality
  • Ability to read, understand, and communicate safety rules and procedures in English
  • Ability to perform simple arithmetic
  • Physical ability to operate vehicles and equipment and perform duties safely
  • Strong critical thinking and reasoning abilities
  • Excellent interpersonal and multitasking skills
  • Computer proficiency and ability to complete company training modules
  • Ability to complete training programs successfully and timely

Job Duties

  • Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures
  • Collaborate with team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met
  • Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and report safety concerns
  • Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks
  • Load and unload luggage and cargo into/out of aircraft and transportation modes
  • Provide professional and friendly guest service with a positive attitude
  • Offer safe, convenient, and courteous transportation by driving shuttle vehicles
  • Maintain safe, clean, and secure ramps and operations
  • Manage fuel handling, including quality control, receipt, inventory, and documentation
  • Understand, comply with, and enforce all operational, safety, and guest service requirements
  • Stop work when unsafe conditions or acts occur and report to management
  • Follow emergency response procedures during critical events
  • Understand and enforce all security protocols as required by Signature Aviation and the airport
  • Create accurate records of time worked and services performed

Job Criteria

Experience

Entry Level (1-2 years)


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