Airside Experience Specialist - TEB South - (Part-Time)

Paterson, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $22.00 - $25.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Tuition Reimbursement

Training and Development

Employee assistance program (EAP)

Job Description

Signature Aviation is the worlds largest global network of private aviation terminals, with over 225 locations worldwide. Known for delivering safe, convenient, and elevated experiences to its diverse clientele, Signature Aviation has built a reputation as a premier hospitality organization. Recognized as a certified Great Place to Work, the company is focused on redefining private air travel by prioritizing both guest satisfaction and employee well-being. Their team of nearly 6,000 aviation experts and enthusiasts dedicates themselves to excellence, ensuring every facet of the aviation experience is handled with utmost professionalism and care. The company offers an extensive array of benefits, programs, and resources aimed at supporting the holistic well-being and professional growth of their employees. They also emphasize corporate social responsibility by engaging in community upliftment, fostering the next generation of aviation professionals, and supporting veterans.

The role of an Airside Experience Specialist at Signature Aviation is pivotal in maintaining the seamless operation of their private aviation terminals. Serving as the face of the terminal, the specialist is responsible for delivering a personalized, welcoming, and memorable experience for guests, crew members, and aircraft alike. This dynamic position blends exceptional hospitality skills with practical operational support. Tasks include operating ground service equipment, performing aircraft ground services such as fueling, de-icing, lavatory services, and ensuring the seamless coordination of arriving and departing aircraft. The Airside Experience Specialist must exhibit a service-first mindset, prioritizing safety and guest satisfaction. This job demands a flexible schedule that includes nights, weekends, and holidays, along with the resilience to work outdoors in varying weather conditions around active aircraft.

In addition to operational duties, specialists are expected to communicate effectively with team members, guests, clients, vendors, and aircraft crew to meet service requirements efficiently. Their responsibilities extend to safe handling of fuel, maintaining accurate documentation, and adhering strictly to security protocols governed by both Signature Aviation and the airport authorities. A critical part of the job is identifying, reporting, and acting upon safety concerns immediately to prevent hazards. Specialists also play a vital role in emergency response protocols and contribute to maintaining the cleanliness, security, and efficiency of the ramp areas and related operations. Compensation for this role ranges from $22.00 to $25.00 per hour, reflecting factors such as skill level, education, shift, seniority, and geographic location.

This position is ideal for individuals who thrive in fast-paced, precision-driven environments, and who possess strong interpersonal and multitasking abilities. Signature Aviation promotes a culture where professionalism, safety, and guest experience are paramount, and team members are supported in their career journeys through training and development opportunities. The Airside Experience Specialist is not just an operational role but also an ambassador of the brand's values and commitment to excellence in private aviation hospitality.

Job Requirements

high school diploma or general education degree (ged)
minimum of 18 years of age
ability to pass company background checks (criminal and motor vehicle)
drug tests
meet airport background check requirements to receive and maintain an airport security badge
be insurable by the company's applicable insurance policies
must be legally authorized to work in the jurisdiction of employment
excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
ability to pass a color vision test for purposes of inspecting aviation fuel
must possess a valid state driver's license
in some locations a commercial driver's license (cdl) is required as dictated by local regulations and business needs
must be able to exercise good judgment and follow directions/directives from supervisor/management

Job Qualifications

high school diploma or general education degree (ged)
minimum of 18 years of age
ability to pass company background checks (criminal and motor vehicle) drug tests meet airport background check requirements to receive and maintain an airport security badge and be insurable by the companys applicable insurance policies
must be legally authorized to work in the jurisdiction of employment
excellent vision and coordination to move and or direct aircraft and visually inspect aircraft fuel
ability to pass a color vision test for purposes of inspecting aviation fuel
must possess a valid state drivers license
in some locations a commercial drivers license (cdl) is required as dictated by local regulations and business needs
must be able to exercise good judgment and follow directions directives from supervisor management
preferred three (3) to six (6) months experience and or training in aviation customer service or other related field or equivalent combination of education and experience and or training
excellent guest service skills with an energetic outgoing and guest-obsessed personality
ability to read and comprehend documents such as safety rules operating instructions and procedure manuals and for safety-sensitive tasks in english
clearly communicate in english with others in person via telephone radio communicators and in writing
ability to perform simple arithmetic (e.g addition subtraction multiplication division percentages fractions angles degrees time)
must be able to physically enter exit and operate motor vehicles and ground support equipment such as fuel trucks vans tugs and cars
must be able to perform various functions safely and efficiently (e.g fueling de-icing) from elevated heights
ability to carry out multi-step instructions
ability to deal with standardized situations with only occasional or no variables
ability to get along and work well with others
excellent interpersonal skills for effective collaboration with team members and service to guests
ability to handle multiple tasks simultaneously while maintaining attention to detail
ability to use a computer and email learn necessary company software and pass computer-based training modules
ability to successfully and timely complete signature training programs

Job Duties

work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
collaborate cooperate and work closely with all team members guests clients vendors and aircraft crewmembers to ensure service needs are met including fueling de-icing lavatory ground power and potable water services parking marshalling wing walking delivering catering and towing
proactively prepare for arriving departing aircraft identify and perform open job tasks and immediately speak up and or point out observed safety concerns to all stakeholders
operate and drive ground service equipment such as fuel trucks de-icing trucks ground power units tugs stair trucks etc
load and unload luggage and other cargo into out of aircraft and from into the PAT guest vehicle or other mode of transportation
provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
offer safe convenient and courteous transportation when driving shuttle vehicle to transport guests luggage and cargo
maintain safe clean and secure ramps and operations
fuel handling including fuel quality control fuel receipt inventory and maintaining accurate related documentation
understand comply with and enforce all operational safety and guest service requirements for all aspects of the job
stop work when an unsafe condition or act is likely to cause harm to people the environment company or guest assets or the companys reputation if the work continues report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
follow emergency response procedures during critical events
understand comply with and enforce all security physical cyber and data protocols as dictated by both Signature Aviation and the airport
create accurate records pertaining to time worked and activities and services performed