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Airside Experience Specialist - Part-Time (Seasonal PM Shift) - ANC

Job Overview

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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
flexible schedule

Job Description

Signature Aviation operates more than 225 private aviation terminals worldwide, making it the largest global network of private aviation facilities. Known for delivering safe, convenient, and elevated experiences, Signature Aviation emphasizes exceptional hospitality combined with operational excellence in the private aviation sector. As a premier hospitality organization and a certified Great Place to Work™, Signature Aviation is committed to redefining private air travel by focusing on the well-being and professional development of its nearly 6,000-strong team of aviation experts and enthusiasts. The company prioritizes taking care of its team members, providing a variety of benefits, programs, and resources aimed at their overall wellness and growth. Signature Aviation is also actively engaged in community service, empowering future aviation professionals, and supporting veterans, which reflects its dedication not only to its employees but also to the communities where it operates.

The Airside Experience Specialist is a dynamic role that serves as the face of Signature Aviation’s private aviation terminal. This position is responsible for delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft under the company's care. It demands a combination of exceptional hospitality skills and hands-on operational support to ensure guests feel well cared for from the moment their aircraft arrives until it departs. The role involves a broad range of responsibilities including safely operating ground service equipment, performing aircraft ground services such as fueling, de-icing, lavatory servicing, ground power, potable water supply, parking, marshalling, wing walking, catering delivery, and towing. The Airside Experience Specialist interacts professionally and courteously with guests and works collaboratively with clients, vendors, aircraft crewmembers, and team members to meet and exceed service needs. This role also requires strong safety awareness and the ability to enforce operational and security protocols to maintain a safe, clean, and secure environment on the ramp. Candidates can expect to work flexible schedules that may include nights, weekends, and holidays, and they must be comfortable working outdoors in varying weather conditions around active aircraft. This is an excellent opportunity for individuals excited by the energy of the runway and who enjoy creating memorable guest experiences in a fast-paced, luxury-driven aviation environment. The role offers the chance to grow professionally within one of the largest and most respected networks in the private aviation industry.

Job Requirements

  • High school diploma or GED
  • Minimum 18 years of age
  • Pass company background checks, drug tests, and airport security requirements
  • Legal authorization to work
  • Excellent vision and coordination
  • Pass color vision test
  • Valid state driver’s license or CDL as required
  • Ability to follow directions and exercise judgment
  • Preferred 3 to 6 months experience or training in aviation or customer service
  • Strong hospitality skills
  • Ability to communicate in English
  • Basic math skills
  • Physical ability to operate vehicles and equipment
  • Critical thinking ability
  • Good interpersonal skills
  • Ability to multitask
  • Computer proficiency
  • Ability to complete training

Job Qualifications

  • High school diploma or general education degree (GED)
  • Minimum age of 18 years
  • Ability to pass company background checks including criminal and motor vehicle checks
  • Ability to pass drug tests and meet airport security badge requirements
  • Legal authorization to work in the jurisdiction of employment
  • Excellent vision and coordination, including passing a color vision test for inspecting aviation fuel
  • Valid state driver’s license
  • Commercial driver’s license (CDL) if required by location
  • Ability to exercise good judgment and follow supervisory directions
  • Preferred 3 to 6 months experience or training in aviation, customer service, or related field
  • Excellent guest service and hospitality skills
  • Ability to read, comprehend, and communicate in English
  • Basic math skills including arithmetic and time calculations
  • Physical ability to operate ground support equipment and perform duties at elevated heights
  • Critical thinking and reasoning skills for carrying out multi-step instructions
  • Strong interpersonal and multitasking abilities
  • Competent computer skills to use company software and complete training modules
  • Ability to complete training programs successfully and timely

Job Duties

  • Work as part of a team to conduct airside operations safely and efficiently
  • Collaborate and cooperate with team members, guests, clients, vendors, and aircraft crewmembers to meet service needs including fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering delivery, and towing
  • Prepare proactively for arriving and departing aircraft, identify and perform open job tasks, report safety concerns immediately
  • Operate ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
  • Load and unload luggage and cargo to and from aircraft and other transportation modes
  • Provide professional and friendly guest service maintaining a positive and helpful attitude
  • Offer safe, convenient, and courteous shuttle transportation for guests, luggage, and cargo
  • Maintain safe, clean, and secure ramps and operations
  • Handle fuel quality control, fuel receipt, inventory, and maintain accurate documentation
  • Enforce all operational, safety, and guest service requirements
  • Stop work and report unsafe conditions or acts
  • Follow emergency response procedures
  • Comply with and enforce all security protocols including physical, cyber, and data
  • Create accurate records of time worked and services performed

Job Criteria

Experience

Entry Level (1-2 years)


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