Airside Experience Specialist - ORF

Signature Aviation is a global leader in private aviation services, boasting a network of more than 225 locations worldwide. Renowned for being the largest private aviation terminal network, Signature Aviation is dedicated to delivering safe, convenient, and elevated experiences to its guests. As a premier hospitality organization, Signature Aviation has earned certification as a Great Place to Work™, reflecting its commitment to its employees and the communities it serves. With nearly 6,000 aviation experts and enthusiasts on its team, the company prides itself on excellence in service, innovation, and community involvement. Signature Aviation supports its team members with a wide array of benefits, programs, and resources designed to promote both personal well-being and professional growth. The company is also actively engaged in volunteer efforts, focusing on elevating the neighborhoods where it operates, empowering future aviation professionals, and supporting veterans. Joining Signature Aviation means becoming part of a team passionate about redefining private air travel and delivering exceptional guest experiences.

The Airside Experience Specialist role at Signature Aviation is central to ensuring the smooth operation of the private aviation terminal (PAT) ground services. This position entails a variety of critical duties that contribute to the safety, efficiency, and exceptional service delivery for general aviation aircraft, crew, and guests. The Specialist operates multiple types of ground service equipment and strictly adheres to company policies and procedures, making sure the guests of the PAT receive top-notch support. This role requires a flexible schedule, including night shifts, weekends, and holidays, and the ability to operate under diverse environmental conditions such as extreme temperatures and noise. Tasks performed may occur both indoors and outdoors near aircraft, necessitating awareness and adherence to safety protocols especially around moving parts like spinning propellers and engines.

The Airside Experience Specialist collaborates closely with various stakeholders including team members, clients, vendors, and aircraft crew to provide services such as fueling, de-icing, lavatory servicing, ground power, potable water services, parking assistance, marshalling, wing walking, delivering catering, and towing operations. Safety is a top priority; the Specialist is expected to proactively identify and report safety concerns, maintain secure ramps, comply with all relevant regulations regarding operational safety, security protocols, fuel quality control, and emergency response procedures. The role demands excellent guest service skills to ensure every visitor has an outstanding experience—from courteous transportation services to friendly interaction and professional behavior.

This position requires proficiency in operating various ground support vehicles safely, handling cargo, and ensuring accurate documentation of services performed. The Airside Experience Specialist is also responsible for maintaining strict security protocols, both physical and cyber, following company and airport regulations. The ideal candidate must possess strong critical thinking, multitasking, interpersonal, and computer skills, successfully managing tasks and training requirements. Overall, this role is pivotal in delivering the hallmark service excellence and safety standards that Signature Aviation is known for worldwide.