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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
prescription drug coverage
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program
Job Description
Signature Aviation is the largest global network of private aviation terminals, with more than 225 locations worldwide. As a premier hospitality organization, Signature Aviation is dedicated to delivering safe, convenient, and elevated experiences to private aviation guests. The company is recognized as a certified Great Place to Work, emphasizing its commitment to not only providing exceptional service to clients but also fostering an inclusive and supportive workplace culture for its nearly 6,000 team members. The organization focuses heavily on professional development, well-being, community involvement, and supporting veterans and future aviation professionals through various initiatives. Signature Aviation offers comprehensive benefits and... Show More
Job Requirements
- High school diploma or GED
- minimum 18 years of age
- pass company background checks including criminal and motor vehicle
- pass drug tests
- meet airport background check requirements
- legally authorized to work
- excellent vision and coordination
- pass color vision test
- valid state driver’s license or CDL if required
- ability to exercise good judgment and follow directions
- preferred experience or training in aviation or customer service
Job Qualifications
- High school diploma or general education degree (GED)
- minimum of 18 years of age
- ability to pass company background checks including criminal and motor vehicle, drug tests, and airport background check requirements
- legally authorized to work in the jurisdiction of employment
- excellent vision and coordination, ability to pass a color vision test
- possession of a valid state driver’s license, commercial driver’s license (CDL) required in some locations
- ability to exercise good judgment and follow directions from supervisor and management
- preferred three to six months experience and/or training in aviation, customer service or related field, or equivalent combination of education, experience and training
- excellent guest service skills with an energetic, outgoing and guest-obsessed personality
- ability to read and comprehend safety rules, operating instructions, and procedure manuals in English
- clear communication skills in English
- ability to perform simple arithmetic
- physically able to operate motor vehicles and ground support equipment safely
- ability to carry out multi-step instructions
- excellent interpersonal skills
- multitasking ability
- computer literacy and ability to learn company software
- ability to successfully complete training programs
Job Duties
- Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures
- collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
- proactively prepare for arriving and departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns
- operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
- load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
- provide professional and friendly guest service while exhibiting a positive and helpful attitude
- offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
- maintain safe, clean, and secure ramps and operations
- fuel handling including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
- understand, comply with, and enforce all operational, safety, and guest service requirements
- stop work when an unsafe condition or act is likely to cause harm and report concerns
- follow emergency response procedures during critical events
- understand, comply with, and enforce all security protocols
- create accurate records pertaining to time worked and services performed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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