Airside Experience Specialist - MAF

Midland, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Tuition Reimbursement

Training and Development

Employee assistance program

Job Description

Signature Aviation is the world's largest global network of private aviation terminals, operating over 225 locations worldwide. Renowned as a premier hospitality organization and a certified Great Place to Work™, Signature Aviation is dedicated to redefining private air travel by delivering safe, convenient, and elevated experiences to every guest. The company employs nearly 6,000 aviation professionals and enthusiasts who are committed to excellence in service, community engagement, and professional development. Signature Aviation fosters a supportive work environment that prioritizes the overall well-being and career growth of its team members. With a strong emphasis on volunteerism and community support, the company focuses on elevating neighborhoods, empowering the next generation of aviation professionals, and honoring veterans.

The role of Airside Experience Specialist at Signature Aviation is a dynamic position that places you at the heart of the private aviation terminal's operations. As the face of the terminal, you will deliver a seamless, personalized, and welcoming experience to every guest, crew member, and aircraft under the company’s care. This position combines exceptional hospitality skills with hands-on operational expertise, ensuring that guests feel valued from the moment they arrive until they depart.

In this fast-paced role, you will operate various ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks, while providing critical aircraft ground services. Your responsibilities will include collaborating with team members, clients, vendors, and crew members to fulfill service needs such as fueling, de-icing, lavatory servicing, and baggage handling. Your ability to communicate effectively, prioritize safety, and maintain a service-first mindset is essential to ensuring operational excellence.

The Airside Experience Specialist must possess flexibility to work nights, weekends, and holidays and be comfortable working outdoors in varying weather conditions around active aircraft. This position requires a proactive approach to safety, identifying and reporting hazards, and adhering to all operational, safety, and security protocols dictated by Signature Aviation and the airport authority.

This role is ideal for individuals who thrive in a luxury-driven, guest-focused environment and enjoy the energy of aviation operations. Success in this position demands a high level of professionalism, excellent interpersonal and multitasking skills, and a commitment to maintaining exceptional guest experiences while supporting the smooth functioning of private aviation services. Joining Signature Aviation as an Airside Experience Specialist provides an opportunity to build a rewarding career in the aviation industry with a company that values inclusivity, safety, and continuous professional growth.

Job Requirements

High school diploma or general education degree (GED)
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the company's applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state driver’s license
In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions/directives from supervisor/management

Job Qualifications

High school diploma or general education degree (GED)
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the company's applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state driver’s license
In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions/directives from supervisor/management
Preferred: three (3) to six (6) months experience and/or training in aviation, customer service or other related field
or equivalent combination of education and experience and/or training
Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
Ability to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
Ability to maintain professionalism and confidentiality
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights
Ability to carry out multi-step instructions
Ability to deal with standardized situations with only occasional or no variables
Ability to get along and work well with others
Excellent interpersonal skills for effective collaboration with team members and service to guests
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Ability to use a computer and email, learn necessary company software, and pass computer-based training modules
Ability to successfully and timely complete Signature’s training programs

Job Duties

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks
Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering, and towing
Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks
Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
Maintain safe, clean, and secure ramps and operations
Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, company or guest assets, or the company’s reputation if the work continues
Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
Follow emergency response procedures during critical events
Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
Create accurate records pertaining to time worked and activities and services performed