Airside Experience Specialist - BFI

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $22.00 - $25.31

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Health savings account

flexible spending accounts

Life insurance

Disability insurance

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Paid Maternity Leave

Tuition Reimbursement

Training and Development

Employee assistance program

Job Description

Signature Aviation is a global leader in private aviation services with more than 225 locations worldwide. As the largest network of private aviation terminals, Signature Aviation is dedicated to providing safe, convenient, and elevated travel experiences for general aviation aircraft, their crews, and guests. The company prides itself on being a premier hospitality organization recognized as a certified Great Place to Work. With a workforce of nearly 6,000 aviation professionals and enthusiasts, Signature Aviation is committed to excellence and innovation in private air travel. The company invests heavily in its employees' well-being and professional development, offering an outstanding array of benefits, programs, and resources. Moreover, Signature Aviation actively contributes to the community by supporting veterans, empowering future aviation professionals, and enhancing local neighborhoods where its terminals operate.

The Airside Experience Specialist plays a critical role in ensuring the smooth and safe operation of airside services at Signature Aviation's private aviation terminals (PAT). This position involves operating various ground service equipment, such as fuel trucks, de-icing vehicles, ground power units, tugs, and stair trucks, ensuring the highest standards of service and safety are maintained at all times. The specialist is responsible for providing exceptional guest experiences by collaborating closely with aircraft crews, guests, vendors, and team members. Responsibilities include handling fueling, de-icing, lavatory servicing, ground power and potable water supply, parking, marshalling, wing walking, catering deliveries, and towing. This role demands flexibility in working hours, covering shifts that may include nights, weekends, and holidays, with the possibility of working under varying weather conditions including extreme temperatures, precipitation, and exposure to jet engine fumes and noise.

In addition to operational duties, the Airside Experience Specialist must exhibit excellent judgment and strict adherence to safety protocols and security guidelines. Maintaining clean and secure ramp areas, ensuring accurate documentation of fuel and related services, and proactive identification and reporting of potential safety hazards are essential functions. The position also requires compliance with company and airport security procedures, including cyber and data security. Candidates must be capable of working effectively in a fast-paced environment, handling multiple tasks simultaneously while maintaining keen attention to detail. The pay range for this role is competitive, between $22.00 and $25.31 per hour, reflecting the specialist's expertise, experience, and the complexities involved in airside operations. Overall, the Airside Experience Specialist position offers an exciting opportunity to join a leading global aviation company dedicated to hospitality, safety, and operational excellence.

Job Requirements

High school diploma or general education degree (GED)
Minimum of 18 years of age
Ability to pass company background checks criminal and motor vehicle drug tests meet airport background check requirements to receive and maintain an airport security badge and be insurable by the companys applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and or direct aircraft and visually inspect aircraft fuel ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state drivers license in some locations a commercial drivers license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions directives from supervisor management

Job Qualifications

High school diploma or general education degree (GED)
Minimum of 18 years of age
Ability to pass company background checks criminal and motor vehicle drug tests meet airport background check requirements to receive and maintain an airport security badge and be insurable by the companys applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and or direct aircraft and visually inspect aircraft fuel ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state drivers license in some locations a commercial drivers license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions directives from supervisor management
Preferred three (3) to six (6) months experience and or training in aviation customer service or other related field or equivalent combination of education and experience and or training
Excellent guest service skills with an energetic outgoing and guest-obsessed personality
Ability to read and comprehend documents such as safety rules operating instructions and procedure manuals and for safety-sensitive tasks in English
Clearly communicate in English with others in person via telephone radio communicators and in writing
Ability to perform simple arithmetic (e.g addition subtraction multiplication division percentages fractions angles degrees time)
Must be able to physically enter exit and operate motor vehicles and ground support equipment such as fuel trucks vans tugs and cars
Ability to carry out multi-step instructions
Ability to deal with standardized situations with only occasional or no variables
Ability to get along and work well with others
Excellent interpersonal skills for effective collaboration with team members and service to guests
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Ability to use a computer and email learn necessary company software and pass computer-based training modules
Ability to successfully and timely complete Signatures training programs

Job Duties

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
Collaborate cooperate and work closely with all team members guests clients vendors and aircraft crewmembers to ensure service needs are met including fueling de-icing lavatory ground power potable water services parking marshalling wing walking delivering catering and towing
Proactively prepare for arriving or departing aircraft identify and perform open job tasks and immediately speak up and or point out observed safety concerns to all stakeholders
Operate and drive ground service equipment such as fuel trucks de-icing trucks ground power units tugs stair trucks etc
Load and unload luggage and other cargo into or out of aircraft and from or into the PAT guest vehicle or other mode of transportation
Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
Offer safe convenient and courteous transportation when driving shuttle vehicle to transport guests luggage and cargo
Maintain safe clean and secure ramps and operations
Fuel handling including fuel quality control fuel receipt inventory and maintaining accurate related documentation
Understand comply with and enforce all operational safety and guest service requirements for all aspects of the job
Stop work when an unsafe condition or act is likely to cause harm to people the environment Company or guest assets or the Companys reputation if the work continues report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
Follow emergency response procedures during critical events
Understand comply with and enforce all security physical cyber and data protocols as dictated by both Signature Aviation and the airport
Create accurate records pertaining to time worked and activities and services performed