Airside Experience Specialist - BED - Part time

Lowell, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $22.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity Theft Protection

legal services

Paid Time Off

Tuition Reimbursement

Training and Development

Employee assistance program (EAP)

Job Description

Signature Aviation is the largest global network of private aviation terminals, operating at more than 225 locations worldwide. Specializing in delivering safe, convenient, and elevated experiences in private air travel, Signature Aviation prides itself on being a premier hospitality organization recognized as a Great Place to Work. The company’s commitment to excellence and redefining private aviation is supported by a dedicated team of nearly 6,000 aviation experts and enthusiasts who focus on delivering outstanding service to guests and strengthening their communities. With a range of benefits and programs tailored to support team members' overall well-being and professional growth, Signature Aviation also emphasizes community involvement by empowering the next generation of aviation professionals and supporting veterans. Joining Signature Aviation means becoming part of a global family devoted not only to elevating air travel but also to creating a positive workplace culture and a nurturing environment for career development.

The position of Airside Experience Specialist at Signature Aviation offers a unique blend of hospitality and operational responsibilities within a luxury private aviation terminal environment. This role serves as the face of the terminal, tasked with delivering a seamless, personalized, and welcoming experience to every guest, crew member, and aircraft that the terminal supports. In this dynamic role, incumbents combine exceptional guest service with hands-on operational support, ensuring that each guest feels cared for throughout their entire experience, from arrival to departure. As an Airside Experience Specialist, you operate various ground service equipment and provide essential aircraft ground services, including fueling, de-icing, lavatory servicing, ground power, potable water delivery, parking, marshalling, and towing. You work closely with team members, clients, vendors, and aircraft crew to coordinate services efficiently and safely.

This role demands schedule flexibility, including availability during nights, weekends, and holidays, and requires the ability to work outdoors around active aircraft in diverse weather conditions. A service-first mindset, professionalism, and a genuine passion for hospitality are essential traits for success in this position. Candidates will play an integral part in maintaining safe, clean, and secure ramp operations, ensuring compliance with all operational, safety, and security protocols set forth by both Signature Aviation and airport authorities. The role includes responsibilities such as safety monitoring, emergency response adherence, accurate record-keeping, and the ability to stop work in unsafe conditions to protect people, environment, and assets. The pay range for this position starts at $22 per hour, reflecting factors like education, experience, skills, and shift worked.

Airside Experience Specialists at Signature Aviation enjoy the privilege of working in a fast-paced, luxury-driven environment where their contributions are pivotal to delivering memorable and high-quality guest experiences. The role offers an excellent opportunity for individuals who are passionate about aviation, hospitality, and safety, and who thrive on teamwork and operational excellence. This is a career path for those who want to be directly involved in the energetic, high-standard environment of private air travel support, making each journey exceptional for guests and crew alike.

Job Requirements

high school diploma or general education degree (GED)
minimum of 18 years of age
ability to pass company background checks (criminal and motor vehicle)
drug tests
meet airport background check requirements to receive and maintain an airport security badge
be insurable by the company's applicable insurance policies
must be legally authorized to work in the jurisdiction of employment
excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
ability to pass a color vision test for purposes of inspecting aviation fuel
must possess a valid state driver’s license
in some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
must be able to exercise good judgment and follow directions/directives from supervisor/management

Job Qualifications

high school diploma or general education degree (GED)
minimum of 18 years of age
ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
must be legally authorized to work in the jurisdiction of employment
excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
ability to pass a color vision test for purposes of inspecting aviation fuel
must possess a valid state driver’s license
in some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
must be able to exercise good judgment and follow directions/directives from supervisor/management
preferred: three (3) to six (6) months experience and/or training in aviation, customer service or other related field
or equivalent combination of education and experience and/or training
excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
ability to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
must be able to maintain professionalism and confidentiality
ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English
clearly communicate in English with others in person, via telephone, radio communicators, and in writing
ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights
ability to carry out multi-step instructions
ability to deal with standardized situations with only occasional or no variables
ability to get along and work well with others
excellent interpersonal skills for effective collaboration with team members and service to guests
ability to handle multiple tasks simultaneously while maintaining attention to detail
ability to use a computer and email, learn necessary company software, and pass computer-based training modules
ability to successfully and timely complete Signature’s training programs

Job Duties

work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures ensuring efficient and accurate communication through various methods to accomplish operational tasks
collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met
proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc
load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation
provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
maintain safe, clean, and secure ramps and operations
fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues
report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
follow emergency response procedures during critical events
understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport
create accurate records pertaining to time worked and activities and services performed