Airside Experience Specialist - ANC

Anchorage, AK, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Prescription drug insurance

Dental Insurance

Vision Insurance

Health savings account

flexible spending accounts

Life insurance

Disability insurance

401(k)

critical illness insurance

Hospital Indemnity insurance

accident insurance

Identity theft services

legal services

Paid Time Off

Paid Maternity Leave

Tuition Reimbursement

Training and Development

Employee assistance program (EAP)

Job Description

Signature Aviation is a leading global network specializing in private aviation terminals, with over 225 locations worldwide. Renowned for delivering safe, convenient, and elevated experiences, Signature Aviation operates as a premier hospitality organization, committed to redefining private air travel. The company prides itself on having a strong workforce of nearly 6,000 aviation experts and enthusiasts dedicated to providing excellence to guests and the communities they serve. Signature Aviation fosters a supportive workplace environment, having been recognized as a certified Great Place to Work. The organization’s commitment extends beyond guest services to include comprehensive support for its employees' well-being and professional development. Notable benefits include medical, dental, and vision insurance, life and disability coverages, and extensive training and development programs. The company also actively engages in community involvement by empowering the next generation of aviation professionals and supporting veterans.

The Airside Experience Specialist is a dynamic and crucial role within Signature Aviation's private aviation terminals. This position serves as the face of the terminal by delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft. The role encompasses a mix of exceptional hospitality skills and hands-on operational duties to ensure guests remain well-cared for from arrival to departure. Key responsibilities include operating ground service equipment, performing various aircraft ground services such as fueling, de-icing, lavatory servicing, wing walking, and managing cargo and luggage. Effective communication and safety are paramount, along with a dedicated service-first mindset that elevates the guest experience in a fast-paced environment. The role demands schedule flexibility, including willingness to work nights, weekends, and holidays, with the ability to thrive in outdoor settings alongside active aircraft under varying weather conditions. An Airside Experience Specialist is expected to maintain the highest standards of safety and security outlined by both Signature Aviation and airport regulations while delivering courteous transportation services and preserving clean and secure ramp operations. Strong attention to detail, excellent interpersonal skills, and the ability to multitask are essential to succeed in this role. Overall, this position offers an exciting opportunity for individuals passionate about aviation, hospitality, and providing memorable service in a luxury-driven setting, representing Signature Aviation’s commitment to excellence and safety in private air travel.

Job Requirements

High school diploma or GED
Minimum of 18 years of age
Ability to pass company background checks criminal and motor vehicle
Ability to pass drug tests
Meet airport background check requirements
Be insurable by company insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination
Ability to pass a color vision test
Valid state driver’s license
Commercial driver’s license may be required in some locations
Ability to exercise good judgment and follow directions
Preferred three to six months experience or training in aviation or customer service or related field
Excellent guest service skills
Ability to read and comprehend safety rules and procedure manuals in English
Communicate effectively in English
Ability to perform simple arithmetic
Physical ability to operate vehicles and ground support equipment
Ability to perform tasks safely from elevated heights
Ability to carry out multi-step instructions
Ability to work well with others
Ability to multitask
Computer proficiency and training completion ability

Job Qualifications

High School Diploma or General Education Degree (GED)
Minimum of 18 years of age
Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies
Must be legally authorized to work in the jurisdiction of employment
Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel
Ability to pass a color vision test for purposes of inspecting aviation fuel
Must possess a valid state driver’s license
In some locations a commercial driver’s license (CDL) is required as dictated by local regulations and business needs
Must be able to exercise good judgment and follow directions/directives from supervisor/management
Preferred: three (3) to six (6) months experience and/or training in aviation, customer service or other related field
or equivalent combination of education and experience and/or training
Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English
Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars
Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights
Ability to carry out multi-step instructions
Ability to deal with standardized situations with only occasional or no variables
Ability to get along and work well with others
Excellent interpersonal skills for effective collaboration with team members and service to guests
Ability to handle multiple tasks simultaneously while maintaining attention to detail
Ability to use a computer and email, learn necessary company software, and pass computer-based training modules
Ability to successfully and timely complete Signature’s training programs

Job Duties

Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and SOPs ensuring efficient and accurate communication through various methods to accomplish operational tasks
Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met including fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing
Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders
Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.
Load and unload luggage and other cargo into/out of aircraft and from/into the private aviation terminal, guest vehicle, or other mode of transportation
Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience
Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo
Maintain safe, clean, and secure ramps and operations
Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation
Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues and report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
Follow emergency response procedures during critical events
Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by Signature Aviation and the airport
Create accurate records pertaining to time worked and activities and services performed