Airport Supervisor (DAY)

United Ground Express (UGE) is a leading provider of ground handling services for United Airlines, operating across numerous airports in the United States. As a critical extension of United Airlines, UGE plays a vital role in ensuring seamless and efficient airport operations, focusing on safety, customer service, and operational excellence. With a commitment to delivering exceptional service to passengers and fostering a positive working environment for employees, UGE continues to grow as a respected name in the aviation ground services industry. The company values diversity, inclusivity, and equal opportunity in its hiring practices, making it an ideal workplace for those passionate about aviation and customer service.

The Airport Supervisor role at Dayton International Airport in Ohio is a full-time position with a competitive annual salary range of $50,000 to $55,000. This role reports directly to the General Manager and involves critical responsibilities to support the smooth operation of the station. The supervisor plays an integral part in managing day-to-day operations, financial performance, team leadership, and customer service delivery. In this position, you will be responsible for creating and maintaining a welcoming and efficient workplace environment that aligns with United’s flyer friendly service standards. Your role ensures high levels of operational safety compliance, effective communication with stakeholders including airport authorities and vendors, and consistent adherence to internal audit standards to safeguard organizational integrity.

As a Supervisor, you will oversee the performance metrics of the station and take proactive measures to initiate corrective actions whenever necessary to meet or exceed operational goals. You will coach and motivate a diverse team, ensuring that employees are engaged and empowered to provide excellent customer service even during times of high volume or irregular operations. Managing the station’s budget, staffing forecasts, and resource allocation will also be crucial to your success. Your ability to manage vendor contracts and maintain station facilities to professional standards will support the overall efficiency and appearance of the operation.

The position requires a flexible schedule, including availability for all shifts and the possibility of working seven days a week to handle operational demands and unforeseen situations. Your leadership skills will be tested and developed as you tackle daily challenges in a dynamic and fast-paced airport environment. This role will also involve active communication and collaboration with airport security checkpoints, government agencies such as FAA, TSA, and CBP, and internal departments to ensure seamless service and compliance.

UGE offers a comprehensive benefits package that includes flight privileges allowing employees and their families to travel worldwide on standby, substantial employee discounts on flight tickets, various insurance options including health, dental, vision, life, and disability plans, as well as financial benefits like 401(k) and matching contributions. Paid time off, flexible spending accounts, employee assistance programs, parental leave, and professional development opportunities further enhance the employment experience at UGE. For internal candidates, a completed eligibility form from a direct supervisor is required to apply.

This role is ideal for candidates with previous supervisory and operational experience in airport ground service environments demonstrating leadership, problem-solving skills, and a commitment to excellence. The ability to manage multiple responsibilities under pressure, maintain strong interpersonal relations, and communicate effectively in English is essential. Overall, the Airport Supervisor position at UGE is a rewarding career opportunity for motivated professionals seeking advancement within the aviation services sector.