Airport Service Concierge

JSX is a pioneering air carrier that focuses on providing a joyful, simple, and seamless travel experience for its customers. As an innovative company in the travel and aviation industry, JSX operates with a commitment to excellence and superior service, aiming to become the world's most loved air carrier. JSX values integrity, adaptability, engagement, and a positive attitude, fostering a culture that supports both employees and customers alike. This unique approach to customer service and operational excellence is at the core of JSX's mission to transform air travel into a more pleasant and efficient experience.

The role of Airport Services Concierge (ASC) at JSX is centered around being one of the first faces customers encounter upon arrival at the station, carrying the responsibility to ensure an effortless check-in and overall exceptional service experience. This full-time position offers a starting salary of $19.25 per hour and requires individuals who have both a strong attention to detail and excellent customer service skills. The ASC is responsible for verifying all travel documents, screening baggage, and ensuring that customers are fit to fly, which makes adherence to security and safety regulations crucial. Moreover, the position might involve valet duties, including the driving, parking, and retrieval of customer vehicles, as well as assisting passengers during arrivals and departures.

This job demands a high level of professionalism, readiness, and the ability to manage diverse and challenging situations with calm and urgency. The ASC must be aware of their operational environment to maintain safety awareness and compliance with airport and federal regulations. They are also trained in ground security coordination and actively participate in monitoring and enforcing security protocols. The role involves physical activity such as standing for extended periods, bending, and occasionally lifting weights over 75 pounds. Flexibility to work varied shifts, including early mornings, nights, holidays, and weekends, is essential.

JSX's culture emphasizes core values that every team member embodies daily. These include maintaining a positive attitude, being an expert in one’s role, acting with integrity, embracing adaptability, engaging fully with the work environment, and always prioritizing the customer’s needs. The company is committed to diversity and creating an inclusive workplace, reinforcing that every employee's contribution is respected and vital to JSX’s success.

This exciting opportunity is ideal for candidates who have experience in customer service and hold a valid driver’s license, with a preference for individuals who have aviation or travel industry experience. The successful candidate will be attentive, articulate, computer-savvy, and capable of working under pressure while maintaining high standards of safety and security. JSX supports its employees by offering a dynamic and fulfilling work environment where personal and professional growth are encouraged, and every team member plays a part in delivering a superior travel experience.