Airport Rental Agent

Our company is the largest car rental franchise in the United States, family owned and operated for over 45 years. We pride ourselves on having the best and most confident team in the industry, delivering exceptional service through a global brand while retaining the entrepreneurial benefits of a family business. With a culture that values every employee from our corporate office to each location, we maintain a flat organizational structure, ensuring that every team member is essential to our operations. People are our greatest asset, and we foster a high-energy, team-oriented work environment where growth and skill-building are encouraged.

We are currently hiring Rental Agents for our busy Provo Airport and American Fork locations. As a Rental Counter Agent, you will play a vital role in providing excellent customer service and sales support to travelers looking to rent vehicles. This position involves assisting customers through every step of the rental process, ensuring a smooth, friendly, and efficient experience. Working in a fast-paced environment, your responsibilities will include greeting customers warmly, answering inquiries, and helping them select the right vehicle for their needs. You will also promote additional services and upgrades, preparing rental contracts, and ensuring full compliance with company policies and legal requirements.

The role demands strong attention to detail, problem-solving capabilities, and exceptional communication skills to handle customer inquiries and resolve complaints professionally and effectively. You will be responsible for conducting vehicle inspections before and after rentals to document any existing damage and ensure cleanliness and readiness of the vehicles for the next customer. Additionally, providing knowledgeable information about vehicle options, features, and pricing to customers is essential to enhance their rental experience.

We offer competitive base salary complemented by performance-based incentives, comprehensive health, dental, and vision insurance, paid time off and holidays, as well as a 401(k) plan with company match. Our team-oriented environment promotes career growth opportunities, giving you the chance to build your skill set in a supportive and dynamic atmosphere. Join us to be part of a well-established industry leader where your efforts truly make a difference and customers rely on your expertise for their travel needs.