Airport Agent - Customer Service & Ramp (Part-Time) (SHV)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $13.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
On-the-job training
Paid Time Off
Parental leave
Professional development assistance
Vision Insurance
Work from home
Job Description
United Ground Express is a leading provider of ground handling services at airports, committed to delivering reliable and efficient airport operations. As part of United Airlines' network, they focus on maintaining high standards of customer service, safety, and operational excellence. Based at Shreveport Regional Airport in Louisiana, United Ground Express plays a vital role in ensuring smooth and seamless travel experiences for passengers.
The Airport Agent - Customer Service & Ramp position offers a dynamic role combining passenger service and ramp operations with a starting pay rate of $13.50 per hour. This full-time role involves greeting passengers, issuing boarding passes, managing ticketing and rebooking flights, and handling various ramp duties including loading and unloading baggage, securing aircraft, and operating ground equipment. The position requires handling physical tasks such as lifting bags up to 70 lbs, working in diverse weather conditions, and adhering to all Federal Aviation Administration (FAA) regulations.
In this role, the Airport Agent will be responsible for facilitating a smooth check-in process, ensuring accurate passenger information, and timely flight departures. The agent will also assist passengers during flight interruptions by resolving issues in line with company policies. They must be comfortable using reservation and ticketing software and capable of communicating effectively with both passengers and crew members via radio equipment.
Additionally, the Airport Agent will participate in the maintenance and preparation of aircraft, including cleaning and servicing lavatories, reading baggage tags and cargo labels, and safely handling cargo and baggage operations. The role demands excellent multitasking skills, a customer-focused attitude, and the ability to remain composed while managing various customer challenges.
United Ground Express offers a supportive work environment with competitive wages, benefits, and opportunities for career advancement. Employees benefit from paid time off, discounted travel options for themselves and their families, and professional development assistance. The company emphasizes equal employment opportunities and values diversity in the workplace, complying fully with ADA standards ensuring accessibility and fair treatment for all employees.
This position requires flexibility to work any shift, including nights, weekends, holidays, and potential overtime depending on operational needs. Successful candidates must have valid credentials including fingerprint clearance, airport badging, and pass required background checks. Physical fitness is necessary to perform duties safely and effectively, with the ability to stand and walk for extended periods and operate ground support equipment.
Overall, this role is ideal for candidates seeking an entry point into the aviation industry with hands-on experience in both customer service and ramp operations, offering a rewarding career path with United Ground Express at Shreveport Regional Airport.
The Airport Agent - Customer Service & Ramp position offers a dynamic role combining passenger service and ramp operations with a starting pay rate of $13.50 per hour. This full-time role involves greeting passengers, issuing boarding passes, managing ticketing and rebooking flights, and handling various ramp duties including loading and unloading baggage, securing aircraft, and operating ground equipment. The position requires handling physical tasks such as lifting bags up to 70 lbs, working in diverse weather conditions, and adhering to all Federal Aviation Administration (FAA) regulations.
In this role, the Airport Agent will be responsible for facilitating a smooth check-in process, ensuring accurate passenger information, and timely flight departures. The agent will also assist passengers during flight interruptions by resolving issues in line with company policies. They must be comfortable using reservation and ticketing software and capable of communicating effectively with both passengers and crew members via radio equipment.
Additionally, the Airport Agent will participate in the maintenance and preparation of aircraft, including cleaning and servicing lavatories, reading baggage tags and cargo labels, and safely handling cargo and baggage operations. The role demands excellent multitasking skills, a customer-focused attitude, and the ability to remain composed while managing various customer challenges.
United Ground Express offers a supportive work environment with competitive wages, benefits, and opportunities for career advancement. Employees benefit from paid time off, discounted travel options for themselves and their families, and professional development assistance. The company emphasizes equal employment opportunities and values diversity in the workplace, complying fully with ADA standards ensuring accessibility and fair treatment for all employees.
This position requires flexibility to work any shift, including nights, weekends, holidays, and potential overtime depending on operational needs. Successful candidates must have valid credentials including fingerprint clearance, airport badging, and pass required background checks. Physical fitness is necessary to perform duties safely and effectively, with the ability to stand and walk for extended periods and operate ground support equipment.
Overall, this role is ideal for candidates seeking an entry point into the aviation industry with hands-on experience in both customer service and ramp operations, offering a rewarding career path with United Ground Express at Shreveport Regional Airport.
Job Requirements
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
- Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver's license (Suspended, expired, revoked, or denied licenses are not valid)
Job Qualifications
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver's license (Suspended, expired, revoked, or denied licenses are not valid)
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Ensure passenger information is processed accurately, and flights are sent out on time
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- May work in the Baggage Service Office to track the location of baggage and handle passenger questions
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- Maintaining composure while managing customer challenges
- Read and interpret checked baggage tags, and cargo labels
- Prepping and securing the aircraft for the next flight
- Use radio electronic devices to communicate with co-workers or flight crew
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- May require lifting over 100 items for a single aircraft
- Push/pull loaded and empty carts during loading/unloading operations
- Ascend/descend jet-way stairs while carrying baggage
- Bend/stoop and crawl to move and stack/unstack cargo in aircraft
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- Cleaning of the interior of the aircraft, clean and service aircraft lavatories
- Work outdoors in all temperatures and weather conditions
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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