Airport Agent- Customer Service & Ramp (Part-Time) (MKE)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.25
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
On-the-job training
Paid Time Off
Parental leave
Professional development assistance
Vision Insurance
Job Description
United Ground Express is a prominent ground service provider specializing in comprehensive airport support and passenger assistance across the United States. As a vital partner to major airlines, United Ground Express ensures smooth and efficient ground operations including luggage handling, aircraft servicing, and facilitating a pleasant passenger experience. The company is known for its commitment to operational excellence and safety, adhering closely to federal regulations and industry best practices. Based at Milwaukee Mitchell International Airport (MKE) in Wisconsin, United Ground Express offers stable in-person employment with competitive wages and robust benefits. The position offered here is that of an Airport Agent specializing in Customer Service and Ramp duties, providing an integral link between passengers and airline operations on the ground.
The Airport Agent role is designed for individuals who thrive in a fast-paced, dynamic airport environment, combining customer service expertise with physical handling of baggage and aircraft preparation. Paid at a rate of $15.25 per hour, this full-time in-person role involves greeting passengers, managing check-in and ticketing activities, and resolving issues caused by flight adjustments or disruptions. Airport Agents must be proficient with reservation and ticketing technology to efficiently rebook itineraries, issue boarding passes, and manage fees. They are also tasked with ensuring timely dispatch of flights by processing passenger information accurately.
Beyond front-line service, Airport Agents may be assigned airport ramp duties that require physical stamina and agility, including loading and unloading baggage, pushing—pulling carts, driving ground equipment, and cleaning aircraft interiors. This position demands adherence to United and FAA regulations to maintain safety and compliance standards at all times. The role requires an individual who can maintain composure under pressure, communicate clearly with co-workers and flight crew using radio devices, and perform a variety of physical tasks such as bending, stooping, climbing, and lifting baggage up to 70 lbs. The job offers a unique blend of customer interaction and hands-on operational work at the heart of airport logistics.
Candidates must be at least 18 years old and authorized to work in the United States without sponsorship. They must successfully complete a thorough pre-employment screening process including fingerprint clearance, background check, drug screening, and vision and hearing tests. A valid US state driver’s license is mandatory, and candidates must be willing to work varying shifts including nights, weekends, and holidays with potential mandatory overtime. United Ground Express also provides career advancement pathways and comprehensive training and development.
This role at Milwaukee Mitchell International Airport is a fantastic opportunity for motivated individuals seeking a fulfilling career in the aviation industry with a company that values inclusion, equal opportunity, and employees’ growth. United Ground Express fosters a supportive workplace culture accommodating diverse backgrounds and ensuring compliance with ADA specifications to facilitate a safe and accessible environment for all employees. Joining United Ground Express means becoming part of a team dedicated to excellence in airport ground services, valuable professional development, and rewarding career prospects.
The Airport Agent role is designed for individuals who thrive in a fast-paced, dynamic airport environment, combining customer service expertise with physical handling of baggage and aircraft preparation. Paid at a rate of $15.25 per hour, this full-time in-person role involves greeting passengers, managing check-in and ticketing activities, and resolving issues caused by flight adjustments or disruptions. Airport Agents must be proficient with reservation and ticketing technology to efficiently rebook itineraries, issue boarding passes, and manage fees. They are also tasked with ensuring timely dispatch of flights by processing passenger information accurately.
Beyond front-line service, Airport Agents may be assigned airport ramp duties that require physical stamina and agility, including loading and unloading baggage, pushing—pulling carts, driving ground equipment, and cleaning aircraft interiors. This position demands adherence to United and FAA regulations to maintain safety and compliance standards at all times. The role requires an individual who can maintain composure under pressure, communicate clearly with co-workers and flight crew using radio devices, and perform a variety of physical tasks such as bending, stooping, climbing, and lifting baggage up to 70 lbs. The job offers a unique blend of customer interaction and hands-on operational work at the heart of airport logistics.
Candidates must be at least 18 years old and authorized to work in the United States without sponsorship. They must successfully complete a thorough pre-employment screening process including fingerprint clearance, background check, drug screening, and vision and hearing tests. A valid US state driver’s license is mandatory, and candidates must be willing to work varying shifts including nights, weekends, and holidays with potential mandatory overtime. United Ground Express also provides career advancement pathways and comprehensive training and development.
This role at Milwaukee Mitchell International Airport is a fantastic opportunity for motivated individuals seeking a fulfilling career in the aviation industry with a company that values inclusion, equal opportunity, and employees’ growth. United Ground Express fosters a supportive workplace culture accommodating diverse backgrounds and ensuring compliance with ADA specifications to facilitate a safe and accessible environment for all employees. Joining United Ground Express means becoming part of a team dedicated to excellence in airport ground services, valuable professional development, and rewarding career prospects.
Job Requirements
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs
- Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- Available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver’s license
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Must be at least 18 years old
Job Qualifications
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver’s license
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- May work in the Baggage Service Office to track the location of baggage and handle passenger questions
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- Maintaining composure while managing customer challenges
- Read and interpret checked baggage tags, and cargo labels
- Prepping and securing the aircraft for the next flight
- Use radio electronic devices to communicate with co-workers or flight crew
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- May require lifting over 100 items for a single aircraft
- Push/pull loaded and empty carts during loading/unloading operations
- Ascend/descend jet-way stairs while carrying baggage
- Bend/stoop and crawl to move and stack/unstack cargo in aircraft
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- Cleaning of the interior of the aircraft, clean and service aircraft lavatories
- Work outdoors in all temperatures and weather conditions
Job Criteria
Experience
No experience required
Job Location
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