Airport Agent - Customer Service & Ramp (Part-Time) (MAF)
Job Overview
Compensation
Hourly
Exact $15.75
Benefits
401(k)
Dental Insurance
Health Insurance
On-the-job training
Paid Time Off
Parental leave
Professional development assistance
Vision Insurance
Job Description
United Ground Express (UGE) operates as a crucial partner in the aviation industry, providing comprehensive ground handling and customer service solutions for airlines across the United States. Specializing in support operations such as passenger services, baggage handling, aircraft servicing, and ramp operations, UGE prides itself on ensuring seamless and efficient airport experiences for both passengers and airline clients. Located at MAF Midland International Air & Space Port in Midland, TX, UGE is committed to maintaining the highest standards of safety, customer satisfaction, and operational excellence while creating rewarding career opportunities in the aviation ground services sector.
The position of Airport Agent - Customer Service & Ramp at UGE blends dynamic customer interaction with physically engaging ramp operations, offering a challenging yet rewarding role. This full-time, in-person role pays $15.75 per hour and is based at Midland International Air & Space Port. The Airport Agent is a front-line representative whose responsibilities span greeting passengers, facilitating efficient check-in and ticketing, resolving itineraries, and assisting with baggage and aircraft preparation. This role demands adaptability, strong communication skills, and the physical ability to perform various tasks such as lifting heavy luggage, handling loading equipment, and working in all weather conditions. Agents employ cutting-edge technology and reservation systems to ensure flights operate punctually and passengers enjoy smooth travel experiences.
The role not only focuses on delivering superior customer service by responding effectively to passenger needs and flight disruptions but also involves essential ramp operations like pushing/pulling carts, loading/unloading baggage and cargo, operating ground support vehicles, and maintaining aircraft cleanliness. Employees in this capacity uphold compliance with United Airlines’ policies and Federal Aviation Administration regulations, exemplifying professionalism and safety in every operation. An integral aspect of the position includes the ability to stay composed under pressure, work collaboratively with airline crews and airport staff, and tackle the physical demands associated with the job such as ascending jet-way stairs and maneuvering in confined spaces. UGE offers a comprehensive benefits package including health and dental insurance, paid time off, parental leave, and career development opportunities, making it an attractive workplace in the aviation services industry. This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy customer interaction, and seek career growth within the airline ground services sector.
The position of Airport Agent - Customer Service & Ramp at UGE blends dynamic customer interaction with physically engaging ramp operations, offering a challenging yet rewarding role. This full-time, in-person role pays $15.75 per hour and is based at Midland International Air & Space Port. The Airport Agent is a front-line representative whose responsibilities span greeting passengers, facilitating efficient check-in and ticketing, resolving itineraries, and assisting with baggage and aircraft preparation. This role demands adaptability, strong communication skills, and the physical ability to perform various tasks such as lifting heavy luggage, handling loading equipment, and working in all weather conditions. Agents employ cutting-edge technology and reservation systems to ensure flights operate punctually and passengers enjoy smooth travel experiences.
The role not only focuses on delivering superior customer service by responding effectively to passenger needs and flight disruptions but also involves essential ramp operations like pushing/pulling carts, loading/unloading baggage and cargo, operating ground support vehicles, and maintaining aircraft cleanliness. Employees in this capacity uphold compliance with United Airlines’ policies and Federal Aviation Administration regulations, exemplifying professionalism and safety in every operation. An integral aspect of the position includes the ability to stay composed under pressure, work collaboratively with airline crews and airport staff, and tackle the physical demands associated with the job such as ascending jet-way stairs and maneuvering in confined spaces. UGE offers a comprehensive benefits package including health and dental insurance, paid time off, parental leave, and career development opportunities, making it an attractive workplace in the aviation services industry. This is an excellent opportunity for individuals who thrive in a fast-paced environment, enjoy customer interaction, and seek career growth within the airline ground services sector.
Job Requirements
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to
- drug screen, hearing and vision check
- Available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
- Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid)
Job Qualifications
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to
- drug screen, hearing and vision check
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked, or denied licenses are not valid)
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- May work in the baggage service office to track the location of baggage and handle passenger questions
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- Maintaining composure while managing customer challenges
- Read and interpret checked baggage tags, and cargo labels
- Prepping and securing the aircraft for the next flight
- Use radio electronic devices to communicate with co-workers or flight crew
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- May require lifting over 100 items for a single aircraft
- Push/pull loaded and empty carts during loading/unloading operations
- Ascend/descend jet-way stairs while carrying baggage
- Bend/stoop and crawl to move and stack/unstack cargo in aircraft
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- Cleaning of the interior of the aircraft, clean and service aircraft lavatories
- Work outdoors in all temperatures and weather conditions
Job Criteria
Experience
No experience required
Job Location
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