Airport Agent - Customer Service & Ramp (Part-Time) (LEX)
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $14.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
On-the-job training
Paid Time Off
Parental leave
Professional development assistance
Vision Insurance
Job Description
United Ground Express is a prominent provider of ground handling and customer service solutions within the aviation industry, specializing in reliable and efficient services at airports across the United States. As a key partner to major airlines, United Ground Express focuses on delivering exceptional passenger experiences through a wide range of operational support tasks including baggage handling, ticketing assistance, and ramp services. Known for its dedication to safety, compliance, and quality customer service, the company maintains rigorous standards set by the Federal Aviation Administration and strives to provide its employees with a professional and supportive work environment. Operating at various airport hubs such as the LEX Blue Grass Airport in Lexington, KY, United Ground Express offers competitive wages along with comprehensive benefits that enhance the overall employee experience and career growth opportunities.
The role of Airport Agent - Customer Service & Ramp at United Ground Express offers a dynamic position that blends direct passenger interaction with hands-on ramp operations. At an hourly wage of $14, this role is crucial for ensuring smooth passenger flow from check-in to boarding, as well as managing the logistics involved in baggage handling and aircraft preparation. The Airport Agent is responsible not only for greeting passengers and facilitating their check-in and ticketing processes but also for addressing any travel disruptions with effective problem-solving skills. This hybrid role requires comfort with technology, including reservation and ticketing systems, and the agility to perform physically demanding tasks such as lifting baggage and operating ground equipment. The position entails working in various weather conditions, standing and walking for extended periods, and actively participating in aircraft servicing and preparations.
Candidates pursuing this opportunity must be prepared to work flexible schedules, including nights, weekends, and holidays, which may involve mandatory overtime depending on operational demands. The role demands compliance with safety protocols and regulatory standards, notably those set by the FAA, and requires the ability to communicate clearly using radios and electronic devices. United Ground Express ensures that all employees undergo necessary credentialing processes such as fingerprint clearances and airport badging to maintain a secure working environment. With a strong emphasis on teamwork, adaptability, and customer-oriented service, this position offers an excellent pathway for individuals seeking a challenging yet rewarding career within the aviation industry. Moreover, employees benefit from ongoing professional development, competitive benefits, and the chance to advance within the organization, making it an attractive employment option at the Blue Grass Airport location.
The role of Airport Agent - Customer Service & Ramp at United Ground Express offers a dynamic position that blends direct passenger interaction with hands-on ramp operations. At an hourly wage of $14, this role is crucial for ensuring smooth passenger flow from check-in to boarding, as well as managing the logistics involved in baggage handling and aircraft preparation. The Airport Agent is responsible not only for greeting passengers and facilitating their check-in and ticketing processes but also for addressing any travel disruptions with effective problem-solving skills. This hybrid role requires comfort with technology, including reservation and ticketing systems, and the agility to perform physically demanding tasks such as lifting baggage and operating ground equipment. The position entails working in various weather conditions, standing and walking for extended periods, and actively participating in aircraft servicing and preparations.
Candidates pursuing this opportunity must be prepared to work flexible schedules, including nights, weekends, and holidays, which may involve mandatory overtime depending on operational demands. The role demands compliance with safety protocols and regulatory standards, notably those set by the FAA, and requires the ability to communicate clearly using radios and electronic devices. United Ground Express ensures that all employees undergo necessary credentialing processes such as fingerprint clearances and airport badging to maintain a secure working environment. With a strong emphasis on teamwork, adaptability, and customer-oriented service, this position offers an excellent pathway for individuals seeking a challenging yet rewarding career within the aviation industry. Moreover, employees benefit from ongoing professional development, competitive benefits, and the chance to advance within the organization, making it an attractive employment option at the Blue Grass Airport location.
Job Requirements
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
- Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)
Job Qualifications
- Must be at least 18 years old
- Comfortable working with computers, mobile devices, and new technologies
- Able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must possess and maintain a valid US state driver's license
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- Work in the Baggage Service Office to track the location of baggage and handle passenger questions
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an eight-hour shift, as well as lift and handle baggage
- Maintain composure while managing customer challenges
- Read and interpret checked baggage tags, and cargo labels
- Prep and secure the aircraft for the next flight
- Use radio electronic devices to communicate with co-workers or flight crew
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- May require lifting over 100 items for a single aircraft
- Push/pull loaded and empty carts during loading/unloading operations
- Ascend/descend jet-way stairs while carrying baggage
- Bend/stoop and crawl to move and stack/unstack cargo in aircraft
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- Clean the interior of the aircraft, clean and service aircraft lavatories
- Work outdoors in all temperatures and weather conditions
Job Criteria
Experience
No experience required
Job Location
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