Airport Agent - Customer Service & Ramp (Part-Time) (ABE)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
401(k)
Dental Insurance
Health Insurance
On-the-job training
Paid Time Off
Parental leave
Professional development assistance
Vision Insurance
Job Description
United Ground Express is a prominent regional airline partner operating within the aviation sector, dedicated to providing efficient and reliable ground services to support airline operations and enhance passenger experiences. As a vital part of the aviation industry, United Ground Express plays a critical role in facilitating smooth, safe, and timely aircraft operations at various airports, including Lehigh Valley International Airport in Allentown, Pennsylvania. The company stands out for its commitment to employee development, diversity, and offering competitive compensation and benefits, making it a preferred employer for those seeking a dynamic career in airport operations and customer service.
The Airport Agent position at United Ground Express offers an exciting opportunity for individuals who thrive in a fast-paced, customer-focused environment. This role combines both customer service and ramp agent duties, providing a varied and engaging daily work experience. The position requires employees to greet passengers warmly, assist with seamless check-in and ticketing processes, and handle reservation and rebooking tasks using advanced reservation and ticketing software. Airport Agents are essential in ensuring accurate passenger information processing and timely flight departures, contributing directly to the overall operational success of the airline.
In addition to customer interaction, the role encompasses a range of physical and logistical responsibilities typical of ramp service agents. These include tracking baggage, securing aircraft for upcoming flights, using radio communication devices effectively, and complying with all United Airlines and Federal Aviation Administration (FAA) regulations. Agents must be physically capable of lifting baggage and cargo up to 70 pounds, pushing and pulling loaded carts, and performing various movements such as bending, stooping, and climbing jet-way stairs. The work is performed in all weather conditions, demanding resilience, stamina, and a positive attitude under pressure.
This role demands a combination of technical proficiency, physical endurance, and excellent customer service skills. Candidates must be comfortable working with computers and mobile technology, possess strong communication skills in English, and be prepared for flexible work schedules including day and night shifts, weekends, holidays, and potential mandatory overtime. The position also requires clearance through background checks, fingerprinting, local airport badging, and health screenings.
The position offers a competitive wage of $15.50 per hour, making this a valuable opportunity for those entering or expanding their career in the aviation ground services field. Beyond competitive pay, United Ground Express provides a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan, paid time off, parental leave, and professional development assistance. These benefits, combined with opportunities for career advancement and discounted travel for employees and their immediate families, foster a supportive and rewarding work environment.
Overall, a career as an Airport Agent at United Ground Express not only offers the chance to work at the heart of air travel operations but also the opportunity to grow professionally in a company that values safety, service, and employee wellbeing. This role is perfectly suited for motivated individuals who are committed to delivering exceptional customer experiences while performing essential operational duties that keep the aviation industry running efficiently.
The Airport Agent position at United Ground Express offers an exciting opportunity for individuals who thrive in a fast-paced, customer-focused environment. This role combines both customer service and ramp agent duties, providing a varied and engaging daily work experience. The position requires employees to greet passengers warmly, assist with seamless check-in and ticketing processes, and handle reservation and rebooking tasks using advanced reservation and ticketing software. Airport Agents are essential in ensuring accurate passenger information processing and timely flight departures, contributing directly to the overall operational success of the airline.
In addition to customer interaction, the role encompasses a range of physical and logistical responsibilities typical of ramp service agents. These include tracking baggage, securing aircraft for upcoming flights, using radio communication devices effectively, and complying with all United Airlines and Federal Aviation Administration (FAA) regulations. Agents must be physically capable of lifting baggage and cargo up to 70 pounds, pushing and pulling loaded carts, and performing various movements such as bending, stooping, and climbing jet-way stairs. The work is performed in all weather conditions, demanding resilience, stamina, and a positive attitude under pressure.
This role demands a combination of technical proficiency, physical endurance, and excellent customer service skills. Candidates must be comfortable working with computers and mobile technology, possess strong communication skills in English, and be prepared for flexible work schedules including day and night shifts, weekends, holidays, and potential mandatory overtime. The position also requires clearance through background checks, fingerprinting, local airport badging, and health screenings.
The position offers a competitive wage of $15.50 per hour, making this a valuable opportunity for those entering or expanding their career in the aviation ground services field. Beyond competitive pay, United Ground Express provides a comprehensive benefits package including health, dental, and vision insurance, a 401(k) plan, paid time off, parental leave, and professional development assistance. These benefits, combined with opportunities for career advancement and discounted travel for employees and their immediate families, foster a supportive and rewarding work environment.
Overall, a career as an Airport Agent at United Ground Express not only offers the chance to work at the heart of air travel operations but also the opportunity to grow professionally in a company that values safety, service, and employee wellbeing. This role is perfectly suited for motivated individuals who are committed to delivering exceptional customer experiences while performing essential operational duties that keep the aviation industry running efficiently.
Job Requirements
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Available to work any shift
- day or night, weekends, and holidays
- mandatory overtime may be required based on operational need
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
- Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver's license. Suspended, expired, revoked, or denied licenses are not valid
Job Qualifications
- Must be at least 18 years old
- Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
- Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
- Comfortable working with computers, mobile devices, and new technologies
- Must be able to use radio electronic devices to communicate with co-workers or flight crew
- Must be able to read, write, fluently speak, and understand the English language
- Authorized to work in the United States without sponsorship
- Must possess and maintain a valid US state driver's license
Job Duties
- Greeting passengers and providing a seamless check-in and ticketing experience
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees
- Ensure passenger information is processed accurately and flights are sent out on time
- Listen to passengers and resolve their issues in accordance with company policies and procedures as a result of flight interruptions
- May work in the Baggage Service Office to track the location of baggage and handle passenger questions
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an eight-hour shift, as well lift and handle baggage
- Maintaining composure while managing customer challenges
- Read and interpret checked baggage tags, and cargo labels
- Prepping and securing the aircraft for the next flight
- Use radio electronic devices to communicate with co-workers or flight crew
- Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Lift baggage, boxes, or cargo weighing up to 70 lbs. throughout your shift
- May require lifting over 100 items for a single aircraft
- Push/pull loaded and empty carts during loading/unloading operations
- Ascend/descend jet-way stairs while carrying baggage
- Bend/stoop and crawl to move and stack/unstack cargo in aircraft
- Drive ground equipment such as tugs to help the plane push in/out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage
- Cleaning of the interior of the aircraft, clean and service aircraft lavatories
- Work outdoors in all temperatures and weather conditions
Job Criteria
Experience
No experience required
Job Location
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