Airport Agent - Customer Service & Ramp (ILM) (Part-Time)

United Ground Express is a reputable regional airline service provider specializing in comprehensive ground operations for major air carriers. Operating out of Wilmington International Airport in North Carolina, United Ground Express plays a critical role in ensuring the smooth flow of airport services, maintaining high standards of safety, efficiency, and customer satisfaction. Established as a vital link in the air travel industry, the company focuses on delivering exceptional ground support including baggage handling, aircraft servicing, and customer service. The company values diversity and inclusion, adhering to equal employment opportunities and compliance with federal regulations. The work environment is dynamic and fast-paced, involving close coordination with airline teams, airport personnel, and fellow ground staff to provide seamless operations.

The Airport Agent - Customer Service & Ramp position offered at a competitive wage of $16.50 per hour is a full-time, in-person role based at Wilmington International Airport. This role is vital in delivering an outstanding passenger experience coupled with efficient ramp operations. The job encompasses a blend of customer-facing and physical responsibilities that ensure both the administrative and manual facets of airport ground operations are effectively managed.

The successful candidate will greet passengers, facilitate a smooth check-in and ticketing process using advanced reservation and ticketing software, and handle itinerary management and boarding pass issuance. Attention to detail and the ability to accurately process passenger data are crucial to ensure flights depart on time and compliant with aviation regulations set forth by the Federal Aviation Administration (FAA) as well as company policies. Supporting passengers during flight interruptions by resolving their issues with professionalism and composure is central to this role.

Beyond customer service, the role involves baggage service support, which includes tracking luggage, addressing passenger inquiries, and physically handling baggage and cargo. The role demands physical stamina to stand and walk for extended periods, lift cargo weighing up to 70 pounds, and perform repetitive physical activities like bending, stooping, climbing, and pushing loaded carts.

Additionally, the Airport Agent is involved in preparing and securing aircraft for subsequent flights, cleaning aircraft interiors, servicing lavatories, and operating ground support equipment such as tugs and belt loaders. The ability to communicate effectively with coworkers and flight crews via radio equipment is essential to maintaining safety and coordination in all phases of the operation.

Candidates must be prepared to work varying shifts, including nights, weekends, holidays, and potentially mandatory overtime. They must be authorized to work in the United States without sponsorship, possess a valid state driver’s license, and be willing to undergo a rigorous pre-employment screening process including background checks, fingerprinting, drug screens, and hearing and vision tests.

Overall, this position provides a unique opportunity for individuals seeking a challenging and rewarding career in airport ground operations and customer service. United Ground Express offers attractive benefits such as competitive wages, paid time off, discounted travel for employees and immediate family, and extensive opportunities for career advancement and professional development. The company’s commitment to equal opportunity employment and ADA compliances ensures a supportive and accessible working environment for all employees.